New 
Software Engineer II
 Microsoft | |
 United States, Washington, Redmond | |
 Nov 02, 2025 | |
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OverviewDynamics 365 is Microsoft's suite of enterprise software that power many of the largest businesses in the world. The Customer Experience Applications Team delivers Dynamics 365 Contact Center, an AI-first solution that lets our customers run intelligent and highly scalable contact centers. We are building the next generation of our applications running on Azure that pull together Dynamics 365, Office 365 and a number of other Microsoft cloud services to deliver high value, complete, and predictive application scenarios across all devices and form factors. D365 Contact Center enhances Dynamics 365 Customer Service by enabling instant customer engagement through channels like Live Chat, Voice, and SMS. As a Software Engineer II on the Microsoft Dynamics Customer Experience Applications team, you'll design and implement Dynamics 365 solutions, choose the right technical architecture, and collaborate with business leaders and partners. Join a diverse, inclusive team that values learning, ships continuously, and invests in mentorship and career growth.Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities As a Software Engineer IIon the Microsoftteamyou will: Collaborate with Engineers, Product Managers, and Designers to plan, build, and deliver customer-focused features that drive measurable business impact. Design and implement scalable, reliable, and observable services emphasizing performance, maintainability, and operational excellence. Troubleshoot and optimize reliability, performance, and monitoring across production systems to ensure high availability and quality. Use AI-assisted tools and modern development frameworks to increase engineering velocity and integrate intelligent capabilities into products. Contribute to engineering excellence through clean, maintainable code, design and code reviews, and technical mentorship. Develop top-in-class software components that are modular, secure, diagnosable, and reusable across the Dynamics 365 ecosystem. | |