New 
Principal Product Manager
 Microsoft | |
 United States, Texas, Irving | |
| 7000 State Highway 161 (Show on map) | |
 Nov 02, 2025 | |
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OverviewAre you excited to shape the future of customer engagement with cutting-edge AI? The Dynamics 365 Contact Center team is looking for a Principal Product Manager to drive the design, development, and deployment of generative AI-powered contact centers. In this role, you'll transform state-of-the-art AI technologies and Microsoft's modern collaboration suite into production-grade solutions that enable millions of users to collaborate more efficiently and deliver exceptional customer experiences. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesIn this role, you will work directly with the strategic customers to deliver the Dynamics 365 Contact Centers end-to-end focusing on getting the Generative AI features. In this role you will:Deeply embed with our most strategic customers and serve as the primary point of contact for ideation and building the Contact Center applicationsRoll up your sleeves and directly create solutions for customers though building hands-on prototypes or providing strategical guidance.Help to configure, deploy, and enable these solutions within customer environments.Lead technical support during initial projects to ensure successful implementations and mentor Microsoft and customer technical teams towards self-sufficiencyWork closely with product management colleagues and engineering to turn learnings into the roadmapCapture real-world learnings and scale them across Microsoft by contributing to documentation, educating internal deployment teams, and enabling partners. | |