Senior Director, Transaction Management Lead, Americas (AMER)

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We are looking for a Senior Director, Transaction Management Lead, Americas (AMER)

Location: On-site / hybrid in Mountain Time / Pacific Time locations (preferred locations: San Jose, Los Angeles, Seattle, Austin, Dallas, Denver, San Diego, Irvine, San Francisco, Sacramento, and/or Portland, OR).

We are seeking a Senior Director, Transaction Management Lead to join JLL and lead a team responsible for executing a large volume and variety of real estate transactions that create enterprise value for one of JLL's largest technology clients.

The Senior Director, Transaction Management Lead will be a player / coach, responsible for both leading a distributed team and quarterbacking transactions to ensure a high level of client satisfaction. This individual will also ensure consistency in processes, systems, and reporting.This position will report to the Regional Account Director and will have direct reports to support the function. The position is on-site, and some travel will be required to support site selection activities, face-to-face negotiations and client / team interactions on a periodic basis.

What this job involves

About the role

You will lead a high performing, multi-disciplinary team to deliver Transaction Management solutions to one of JLL's largest global technology clients.

Overseeing a portfolio across the AMER region, this position calls for a highly energetic leader with excellent communication, portfolio management and client relationship management skills. Comfortable in working towards achieving performance targets, you will be responsible to deliver a range of real estate and workplace solutions to a client seeking both the consistency and innovation that come from a closely integrated partnership with JLL.

The role will serve as the single point of client contact for all real estate transaction activity and deliverables in the AMER region, in collaboration with regional leads for both Lease Administration and Project Management.

Critical responsibilities include (but not limited to):

Transaction Program Management

• Direct oversight for Transaction Managers and Analysts within region - consisting of regular touch points, guidance and support including participation in Work-in-Progress and Strategy & Planning Meetings to ensure consistency, quality and completeness of deliverables
• Independently manage and execute complex, large, and mid-size transactions with high level of proficiency and knowledge, delivering measurable value by negotiating favorable economic and flexible lease terms for the client
• Collect client requirements, obtain market data, review market reports, retain real estate broker partners nationally, oversee site selection and site evaluation, create requests for proposals (RFP's), negotiate letters of intent, leases, purchase and sale agreements, and prepare approval packages for client's senior management
• Develop occupancy cost savings strategies, develop and evaluate alternative occupancy solutions and financial structures and refine existing transaction processes and procedures
• Proactively manage, identify and present to client unforeseen transaction opportunities
• Perform quality control in terms of consistency in transaction processes, procedures and protocols, as well as consistency in delivery of the transaction management function
• Review commission invoices for accuracy and progress on payment; review Dealio for accuracy and assure it is updated regularly
• Monitor transaction volume and overall team bandwidth to ensure balanced distribution and alignment with global gearing ratios
• Direct ownership of the Critical Lease Event pipeline in region - monitoring portfolio critical dates and identifying optimization opportunities in liaison with other stakeholders, including active participation in strategic plan formation and implementation of the portfolio strategy
• Direct ownership of the electronic project authorization program in region ensuring all deliverables are fully watertight
• Direct ownership of broker partnership program in region - setting expectations, monitoring, and scoring performance, ensuring best-in-class service delivery across all transactions

Financial Analysis and Strategic Advisory

• Demonstrate strong financial analytic skills (NPV/NER) and convey these to client through advisory financial storytelling
• Support M&A communications, portfolio integration and other downstream impacts
• Work with BI/IT to customize reports, dashboards and analytics specific to account team usage
• Contribute to mid-quarter check-ins, quarterly business reviews, and other governance-related deliverables

Raising the Bar

• Regularly liaise with other Regional Transaction Management Leads to share best practices
• Leverage JLL AMER platform research team, bringing research insights, analytics and innovative ideas to regional client leadership
• Implement and simplify best practices, including the continuous improvement of process, tools and templates
• "See around corners" - providing actionable advice on mitigation of anticipated risks/taking advantage of opportunities
• Proactively identify process in/efficiencies, formulate and execute on implementation plans, followed by tracking and demonstrating results

Client/Stakeholder Management

• Establish and maintain effective relationships with client cross-functional regional leads to gain trust and support direct reports in delivering strategic recommendations, ensuring a 'One Team' approach to delivering transactions in region
• Develop and maintain a detailed understanding of the client's business and key factors influencing their requirement for our services
• Proactively identify, manage and solution active awareness and escalations to mitigate financial and reputational risks to client and to JLL
• Lead regular client meetings and conference calls, including critical date reviews, transaction-specific kick-off and progress calls, as well as other special initiative / training sessions

Financial Management

• Responsibility and ownership of the TM P&L in region
• Support the bi-annual budget operating planning process
• Responsible for the achievement of key performance indicators, service levels and other measures as contracted
• Bring the best of the JLL platform to the client by introducing innovative JLL products and services which may help the client achieve its business objectives
• Manage the governance for the regional transactions team

Operations

• Responsible for direct management of all resources involved in the delivery of services (e.g. talent acquisition/development, performance assessment, etc.)
• Develop and implement a talent succession plan for the region
• Responsible for the regional adoption and implementation of global technology systems to support service delivery to facilitate robust data analytics and comprehensive reporting
• Innovate and refine standard operating procedures and processes for the region
• Develop, implement and manage all initiatives and programs for the region
• Ensure regional alignment with global account standards (e.g. in reporting, standard operating procedures, systems and HR practices).

Client Relationship Management

• Proven ability to delight clients and ensure a healthy long-term relationship
• Experience balancing client demands with internal firm demands
• Presence and credibility with all levels of an organization

Sound like you? To apply you need to be / have:

• 10-15 years of Transaction Management experience in a Corporate Real Estate environment
• Strategic big picture thinker who is an expert in transaction management, with a working knowledge of portfolio strategy, occupancy planning, and project management and demonstrated ability to lead complicated transactions across large enterprises and interdisciplinary teams.
• Experienced in managing complex account and client organizational structures and direct reports
• Experience in managing confidential initiatives and knowing when to escalate with urgency, or how to de-escalate certain risks.
• Demonstrated ability to work across business units/partners to deliver options and secure decisions
• At ease operating from a blank sheet of paper - defining the program as it evolves and continuing to improve
• Organizational savvy and agility
• High level abilities with Microsoft Office (Excel, Word, PowerPoint)
• Experience leveraging A.I. for increased productivity and efficiency
• Excellent written and verbal communication skills

Every day is different, and in all these activities, we'd encourage you to show your ingenuity.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

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