Operations Analyst

Performs research and analysis for future and current strategy developments, business opportunities, performance monitoring, and operational enhancements. Develops, researches, tests, and implements procedures, system changes, and perform analysis involving other business results based on past, present, and future operations.

Essential Functions

Using independent judgment, develop alternative views and future business needs to assist management in making business changes in order to stay ahead of the competition

Develop, execute, monitor, and audit metric/reporting audit process to ensure data integrity across the provider network and adhere to provider service level agreements

Apply analysis skills in the development of business process models, procedures, and systems

Research and analyze business results to identify trends and research variances; make recommendations to improve company performance and resolve issues

Acts as subject matter expert to recommend and document business requirements for process improvements and system enhancements

Conduct effective interviews/research to determine and document the stakeholders, business needs, and requirements

Provides post-implementation support, such as problem resolution, adjustments to new procedures, and change management

Reviews technical design deliverables to ensure business objectives are reached

Manage the identification of training and development materials, communications of changes, and manuals to management

Job Specifications

Typically has the following skills or abilities:

Bachelor's Degree in a related field; in lieu of degree, 4 years of functional experience

Demonstrated experience with financial and risk analysis, making recommendations, and preparing business cases, including cost-benefit analysis

Demonstrated ability to conduct various types of financial analysis or related experience

Demonstrated experience with business process analytics using Excel, flowcharting, activity diagrams, and workflow models

Demonstrated ability to document, propose, negotiate, and present approaches and solutions

Ability to visualize and create plans for future business outcomes and changes

Thorough understanding of business implications, project interdependencies, and system interfaces

Ability to multitask and work in a team environment

Proven ability to effectively communicate information to a wide variety of technical and non-technical individuals or groups at all levels of the organization

Regularly exercises discretion and independent judgment in the performance of his/her job duties

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability, or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding iCare benefits, please click here.