Patient Advocate / Risk Management / FT/ Day

Northwest Texas Healthcare System is a 495-bed system serving the city of Amarillo and the surrounding region. We offer the ideal combination of traditional values and the most advanced technologies in healthcare, plus the conveniences of big city living in a friendly, smaller-town atmosphere. From the beauty of Palo Duro Canyon and great recreational facilities to our quality educational system, Amarillo is a great place to live and work.

A hospital is only as good as its employees. That's why we're looking for professionals who are dedicated and passionate about their work. We're looking for employees who can add to our culture of exemplary patient care and personal excellence. We're looking for exceptional professionals who share our vision and values.

Visit us online at: https://www.nwths.com/careers

Position: Patient Advocate

Position Summary: The Patient Advocate takes compliments, complaints, and grievances, and determines the appropriate review, resolution, and/or escalation within the organization to address feedback in accordance with hospital and regulatory guidelines. Partners with appropriate leadership departments, including Administration, Nursing, Physicians, Accreditation, Risk, and Quality, to ensure compliance when resolving concerns, and for providing recommendations to leadership about identified needs. Possesses skills in conflict resolution and has the ability to deal effectively with various personalities. Responsible for keeping all information confidential. Patient Advocate is also responsible for assisting in the identification and investigation of Risk Management concerns and process. The Patient Advocate supports an organizational culture for Service Excellence and practices the Service Excellence standards to customer groups.

Job Duties/Responsibilities:

Exhibits initiative in the patient advocacy role by implementing a process to facilitate data gathering on patient and family perceptions of care and services provided. This initiative also includes an effective and timely process for problem identification, problem solving, and conflict resolution throughout the hospital system. Data will be aggregated and reported to appropriate persons in order to identify opportunities for improvement in care delivery and services.

Exhibits skills in the patient advocacy function by promoting the service excellence standards while performing patient visitation, conflict resolution with customers, and offering educational opportunities to improve the perception of care and services provided

Benefit Highlights:

• Retention Bonus Program if offered.
• Loan Forgiveness Program if offered.
• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ Subsidiaries!
• More information is available on our Benefits Guest Website: uhsguest.com

About Universal Health Services

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $15.8 billion in 2024. UHS was again recognized as one of the World's Most Admired Companies by Fortune; listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

Education, Training, Experience and Licenses/Registrations Required:

• High School Diploma or equivalent.
• Knowledge of general clinical practices, including medical/clinical knowledge required.
• Office Management, database Management, computer skills and knowledge of Microsoft Office.
• Excellent verbal and written communication skills.
• Excellent customer service skills: phone support, face-to-face support, frontline support
• Ability to adapt to multiple and changing priorities.
• Must be able to effectively listen and communicate with people while maintaining an objective and non-judgmental attitude.
• Must have knowledge of performance improvement/quality principles and competency-based training.

Physical and Sensory Requirements:

• Ability to read, write, and converse in English.
• Ability to communicate with patients, families, staff, physicians, support agencies, vendors and others.
• Ability to remain calm and composed under stress.
• Ability to respond to pages, telephones, and other auditory stimulation.
• Ability to walk for long periods of time within all areas of the hospital.
• Ability to sit at a desk or computer for lengthy periods of time.
• Ability to repeatedly twist, squat and stoop.
• Bending, lifting (minimum of 25 pounds), grasping, fine hand coordination, pushing, and pulling.
• Ability to understand and interpret financial data, machines, etc. in order to resolve a customer complaint.

Disclaimer

Northwest Texas Healthcare System, a subsidiary of UHS, is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.

Avoid and Report Recruitment Scams

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS

and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.