Knowledge Architect

SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation's leading not-for-profit Medicare Advantage plans, serving more than 277,000 members in California, Arizona, Nevada, Texas and New Mexico. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 45 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare.

SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn, Facebook, and Twitter.

Job Description:

The Job

To design, build, and steward the enterprise's semantic and contextual layer: its knowledge graphs. This serves as the "brains" behind AI agents, content retrieval, conversational assistants, and decision support systems. Your work ensures that all business units work with a unified, consistent, trustworthy layer of knowledge.

You Will:

Ontology & Semantic Modeling

• Define and maintain enterprise ontologies (e.g. Plan, Benefit, Member, Provider, Condition, Region)
• Manage relationships, hierarchies, cross-domain consistency

Knowledge Graph / Context Infrastructure

• Build & maintain knowledge graphs / vector stores / context indexes
• Author and update retrieval pipelines (RAG) combining structured data + unstructured content

Content & Source Integration

• Ingest, normalize, and link content from diverse sources (policy docs, PDFs, web, call transcripts)
• Establish policies for chunking, metadata tagging, versioning, ownership assignment

Conversational & Agent Context Design

• Design prompt schemas, context windows, fallback logic, confidence thresholds
• Ensure consistent agent responses across channels (chat, voice, internal tools)

Governance, Trust & Provenance

• Define update lifecycles, content audit trails, conflict resolution, truth stewardship
• Partner with Compliance, Legal, Privacy, and Security teams to ensure that content is auditable and safe

Collaboration & Alignment

• Work with Data, Engineering, AI/ML, Business Units, and Transformation Partners
• Ensure semantic definitions align with structured data and business logic

Quality & Metrics

• Measure coverage, correctness, response consistency, hallucination rate, freshness
• Establish SLOs / KPIs for knowledge systems supporting AI

Team Leadership / Build-out

• Convene a virtual team of subject matter experts and content stewards to serve as ontology specialists
• Mentor, define growth paths, set standards

• We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.

• Actively support the achievement of SCAN's Vision and Goals.

• Other duties as assigned.

Your Qualifications

• Bachelor's Degree or equivalent experience Computer science, Engineering, or a related field
• 5-7 years of related experience
• Experience in ontology, knowledge graphs, semantic web, or knowledge engineering
• Familiarity with AI / LLM architecture, retrieval systems, embeddings
• Ability to work with domain experts (policy, medical, operations)
• Strong systems thinking, ability to map content, logic, and business needs
• Knowledge / experience in regulated domains (healthcare, insurance) is a plus
• Experience in governance / audit / content lifecycle
• (Optional but useful) Background in NLP, text analysis, entity extraction

What's in it for you?

• Base Pay Range: $147,900 to $254,798 annually

• An annual employee bonus program

• Robust Wellness Program

• Generous paid-time-off (PTO)

• 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days

• Excellent 401(k) Retirement Saving Plan with employer match

• Robust employee recognition program

• Tuition reimbursement

• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

#LI-JB1 #LI-Hybrid

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)