Director, Advertising Account Management

Spectrum Reach, the advertising sales business of Charter Communications, Inc. (NASDAQ:CHTR), provides custom advertising solutions for local, regional and national clients. Operating in 36 states and 91 markets, Spectrum Reach creates scalable advertising and marketing services driven by aggregated and de-identified data insights and award-winning creative services. Spectrum Reach helps businesses of all sizes reach anyone, anywhere, on any screen. Additional information about Spectrum Reach can be found at https://www.spectrumreach.com.

The Director of Account Management leads a National Account Management team responsible for delivering on client goals and managing partnerships across the agency holding companies and independent agencies for the programmatic business. This role oversees two Senior Managers, one leading a group of Account Managers and one leading a group of Account Specialists. This key team member is integral to ensure advertisers and agencies have a positive customer experience and will help fuel programmatic revenue growth.This role reports directly into the Senior Director of Account Management and will partner closely to drive strategy, process and performance across the programmatic business and team. This role requires experience leading a team, setting goals, and developing best practices within the account management discipline of a programmatic business (preferably streaming/ OTT/ CTV).

BE PART OF THE CONNECTION

Actively and consistently support all efforts to simplify and enhance the customer experience.

Leadership & Team Development

Lead, coach and develop two senior managers overseeing a team handling pre-sale and post-sale account management functions to ensure the team is delivering a best-in-class customer experience

Partner with management peers and leadership to ensure alignment across team goals and business priorities

Establish and communicate clear expectations and growth opportunities for all team members

Process & Operational Excellence

Partner with leadership to define and standardize workflows and expectations across the account management team handling the programmatic business in alignment with the direct IO line of business

In collaboration with our cross-functional teams, identify and implement process improvements to streamline workflow, improve accuracy and enhance the customer experience

Ensure consistency in how the team plans for and manages deals across proposal development, deal submission, deal monitoring and reporting/client recaps

Develop best practices in how deal performance data is reviewed, analyzed and shared with our clients

Programmatic Strategy & Growth

Partner with the National Sales team and cross-functional leads to grow the programmatic business and meet the needs of the marketplace

Ensure the team is equipped to provide strategic guidance to clients and Sales to drive renewals and identify upsell opportunities

Define the team's approach to deal health monitoring and performance insights to inform business decisions and client strategy

Ensure all deals are delivering to the expectations of our clients and sales teams

Business Management & Insights

Establish and track KPIs to measure team efficiency, account/deal health and team's impact on revenue

Partner with Senior Director of Account Management and management peers to ensure we are tracking and managing the full book of business by account

Provide leadership with insights on trends, risks and opportunities across the programmatic business and workflow

WHAT YOU'LL BRING TO SPECTRUM