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Library Assistant IV - User Accounts Coordinator

University of Texas at Dallas
$41,000
medical insurance, dental insurance, vision insurance, paid time off, paid holidays, retirement plan
United States, Texas, Richardson
Nov 07, 2025
Posting Details
Posting Details


















Posting Number S06713P
Position Title Library Assistant IV - User Accounts Coordinator
Functional Title
Department University Library Dept
Salary Range $41,000
Pay Basis Monthly
Position Status Regular full-time
Location Richardson
Position End Date (if temporary)
Posting Open Date 11/06/2025
Posting Close Date 11/20/2025
Open Until Filled No
Desired Start Date 11/24/2025
Job Summary
The Library Assistant IV - User Accounts Coordinator at The University of Texas at Dallas plays a vital role in supporting the daily operations of the University Library's Access & Delivery Services. This position contributes to the library's mission of providing exceptional service to students, faculty, and staff by supervising both full-time employees and student assistants, managing user account processes, and ensuring accurate daily staffing schedules.
As a key member of the team, the coordinator also serves as the supervisor on duty, ensuring service points are fully staffed, resolving issues promptly, and helping library workflows start smoothly each week. This role offers an exciting opportunity to make a meaningful impact in a dynamic academic environment at UT Dallas.
Minimum Education and Experience
High school diploma or equivalent. A minimum of three years of relevant experience in a library setting; or any comparable combination of education, supervisory training or experience, and practical experience may be considered .
Preferred Education and Experience
Preferred Qualifications:

  • Proven experience in customer service and library operations.
  • Strong leadership and supervisory skills.
  • Excellent communication and problem-solving abilities.
  • Familiarity with library databases and information technology.
  • Commitment to providing a welcoming and supportive environment for all library users.

Other Qualifications
To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.
Essential Duties and Responsibilities
Essential Duties and Responsibilities:

  • Supervise, train, and evaluate student assistants and full-time Access & Delivery Services staff.
  • Serve as the supervisor on duty, providing leadership, support, and oversight during opening operations.
  • Oversee all aspects of user account management, including patron records, borrowing privileges, and problem resolution.
  • Serve as the primary contact for fine appeals, ensuring fair and consistent handling of patron account issues.
  • Manage TexShare accounts, including establishing and maintaining accounts, tracking borrowing statistics, and invoicing partner libraries as needed.
  • Handle Orion holds by reviewing, processing, and clearing library-related registration blocks in a timely manner.
  • Maintain and update the daily staff schedule, ensuring adequate coverage across all Access & Delivery Services desks and functions.
  • Collaborate with other supervisors and the department head to develop and implement policies, procedures, and best practices related to circulation and user services.
  • Assist with statistical reporting, data tracking, and process improvements related to account services and scheduling.
  • Provide excellent customer service and uphold library and university policies when interacting with patrons, staff, and campus partners.

Physical Demands and Working Conditions
Physical Demands and Working Conditions:

  • Must be capable of lifting, carrying, and managing materials weighing up to 15lbs.
  • Ability to stand or sit for prolonged periods while performing various tasks.


Physical Activities
Working Conditions
Additional Information
Work Notice:
Work will be performed on-site and in person.

Schedule and Physical Requirements
Standard work hours are Monday from 7:00 AM to 4:00 PM, and Tuesday through Friday from 8:00 AM to 5:00 PM. Hours may be adjusted seasonally during Finals Week and the Winter and Summer terms to align with changes in library operating hours.
Transcripts:
Depending on the size of your transcripts, you may experience issues uploading your transcripts as part of your application process. If you are facing any difficulties with the upload, please use the following link to submit your transcript directly: Upload Here
What We Can Offer
UT Dallas is an Equal Opportunity Employer. We offer an employee-friendly work environment with a comprehensive benefit package including:
Competitive Salary
Tuition Benefits
Internal Training
Medical insurance - including 100% paid employee medical coverage for full-time employees
Dental Insurance
Vision Insurance
Long and short-term disability
Retirement Plan Options
Paid time off
Paid Holidays All UT Dallas employees have access to various professional development opportunities, including a membership to Academic Impressions, LinkedIn Learning, and UT Dallas Bright Leaders Program.

Visit https://hr.utdallas.edu/employees/benefits/ for more information.
Special Instructions Summary
Please Note: Standard work hours for this role is Monday from 7:00 AM to 4:00 PM, and Tuesday through Friday from 8:00 AM to 5:00 PM. Hours may be adjusted seasonally during Finals Week and the Winter and Summer terms to align with changes in library operating hours.
Important Message
1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.

2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator . For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.
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