Auto Subrogation Processing Support Associate II

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

* Serves customers with empathy and compassion

* Provide information to customers on claim status and answer inquiries on existing claims

* Manage an auto subrogation claim pending

* Contact government agencies to negotiate settlement of auto subrogation claims

* Review releases from government agencies

* Generate and send appropriate letters to insureds

* Clearly and accurately document all action taken into the claim at every touchpoint

* Tracks and reports system and/or policy issues

* Validates, edits and corrects data

* Responds promptly and consistently to changing needs and circumstances

* Performs routine changes that require a basic knowledge of company policy and insurance guidelines

* Receives and responds to communications exchanging and verifying relevant information to provide routine support from internal and external teams, agents, consumers and/or business partners

* Uses established tools and procedures to identify, organize and categorize information

* Processes data in accordance with internal and external business requirements and documented guidelines

* High School Diploma or GED (Preferred)

* 0-2 years Auto Claims experience (Preferred)

* 0-2 years Subrogation experience (Preferred)

* Next Gen experience

* Strong organizational skills

* Proficient in Microsoft Excel

* Clear professional communication - both written and verbal

* This job does not have supervisory duties.

* In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Skills

Compensation

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click "here" for information regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please click "here" for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the "EEO Know Your Rights" poster click "here". This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click "here". This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.