Information Technology PC Support, Senior Specialist

Peraton is looking for a Maintenance Technician to work in Washington DC.

Job Responsibilities:

Troubleshoot, repair, and maintain hardware from multiple vendors (e.g., HP, Dell, Microsoft, Apple), including system boards, RAM, hard drives, keyboards, and other peripherals.
• Communicate with vendors to coordinate part replacements, warranty repairs, and other service-related needs.
• Deliver exceptional customer service through clear, effective communication and white glove professional support.
• Maintain detailed documentation of issue resolution processes and resolve end-user support tickets related to desktops, laptops, and related equipment in a timely manner using ServiceNow.
• Install, configure, and support various software in Windows 11 and macOS environments including Microsoft Office, Duo, Adobe, and AnyConnect VPN.
• Assist in developing and maintaining departmental procedures and documentation related to hardware troubleshooting and IT support.
• Manage multiple support requests efficiently, prioritizing tasks and escalating when necessary.
• Demonstrate a solid understanding of organizational IT policies and procedures.

High School level plus some advanced training; Minimum of 3 years

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.