Financial Aid Risk Mitigator I

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

Make an impact - from near or far

At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.

The opportunity

The activity of a Financial Aid Risk Mitigator (FARM) is crucial in ensuring the integrity of the delivery of federal student aid and decreasing the potential of student loan default and fraud to mitigate risk for the University and our learners. The Financial Aid Risk Mitigator also assists identity theft claimants and Federal Student Loan Servicers with reporting and researching identity theft claims. FARMs review Secondary Confirmation (SC) files, transcript waivers, identification and resolution of discrepant information, and determination of possible fraudulent activities and processing Identity Theft claims, Lender Requests and assisting with data collection for reporting to the Department of Education's Office of Inspector General (OIG). Additionally, FARMs are members of the SAP Appeals Review Committee.

This is a remote friendly position (#LI-Remote). You will report to the Financial Integrity Team Lead.

In this Role:

• You will provide expert support to learners by managing, assessing, and resolving learner accounts through phone and email.
• You will communicate with learners, responding and resolving accounts within the set service level agreement ensuring a high level of customer satisfaction.
• You will review SC files daily as they are identified in the Secondary Confirmation processes.
• You will identify risk factors associated with fraudulent activity and take the necessary steps to determine whether SC selection is warranted.
• You will use "Subject Matter Expert" knowledge in the review of all student documents.
• You will collect data requested by the OIG for their investigations or for reporting the potentially fraudulent accounts identified by SNHU that have failed the Secondary Confirmation process to the OIG
• You will be a member of the SAP Appeal Review Committee.
• You will use judgment in the review of student accounts.
• You will ensure consistency in making decisions that impact a student's eligibility for federal financial aid and their ability to attend Southern New Hampshire University.
• You will consistently meet all FARM Team metrics.
• You will voice opinions in team settings using a professional and positive approach.
• You will maintain confidentiality and integrity of SNHU students and data.
• You will need to be punctual and reliable in this role.
• You may have other tasks that may be assigned at any time with or without notice.

What we're Looking For:

• Employment is dependent upon successful access to the National Student Loan Data System, which requires all federal student loans to be in good standing; a credit check will be done to ensure that student loans are not in default
• HSD/GED and 9+ months of experience in Financial Aid
• Accept coaching and direction from you leaders
• Exceptional written and verbal communication skills, strong problem solving and analytical skills, along with the ability to prioritize among competing tasks
• Positive and customer-oriented attitude
• Ability to work independently and with others

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Compensation

Exceptional benefits (because you're exceptional)

You're the whole package. Your benefits should be, too. As a full-time employee at SNHU, you'll get:

• High-quality, low-deductible medical insurance

• Low to no-cost dental and vision plans

• 5 weeks of paid time off (plus almost a dozen paid holidays)

• Employer-funded retirement

• Free tuition program

• Parental leave

• Mental health and wellbeing resources