IIM ProServ Supervisor

This position is responsible for supporting all Professional Services Engagements under the defined project management guidelines, and the management of the staff assigned to Supervisor. Critical to this role is focusing on ensuring that all active customers are satisfied with their solutions, and are getting the desired/defined results. This position includes managing the productivity of the team and ensuring project success through consistent process execution. Functions as the Supervisor for the Professional Services team with direct responsibility for the day-to-day operations of the assigned Engineers, including staff management, task management, customer support, and resource planning.

Accountabilities:

1. Project Success

2. Employee Enablement/Development

3. Employee Forecasting/Resourcing

4. Departmental Utilization

5. Departmental Upsell

Essential job functions include, but are not limited to the following:

* Ensure Projector is current daily and that projects have full resource plans to support forecasting

* Participates in all Project Kickoffs, or backups up the Professional Services Manager

* Quarterly goals defined and monitored via Success Factors for all staff

* Ensure engineers are following all project process, including Peer Reviews and Story\Task Updates

* Regular meeting schedule with staff and individual 1-on-1's

* Responsible for ensuring company policies, national procedures and best practices are followed.

* Review weekly project status reports

* Daily time entry and approval

* Maintain visibility to Review project % complete to burn-rate

* Develops and executes work schedules and staffing models based on customer demographics and customer demand.

Moreover, determines the skills required to service current and future customers, based on products and services deployed.

• Develops human capital through mentoring, formal training and organizational collaboration. Ensures that staff consistently meets the training and certification requirements, and assist in developing the overall training plan for the department.
• Manages divisional/departmental service levels and participates in the optimization of service delivery processes and procedures.
• Coaches and mentors' staff to achieve service excellence and career growth, while retaining the best and brightest resources within the department.
• Maintains self-education as it pertains to essential certifications needed for the ECM Services Supervisor position
• Other duties, as assigned by Management

* Four-year college degree or satisfactory completion of a business curriculum from an accredited school and/ or equivalent work experience

* 5+ years of experience in delivering Professional Services and/or leading service delivery teams

* 5+ years of experience in ECM or a related industry

* 3+ years OnBase experience

* 5+ years of experience providing solutions relating to business process improvement

*Experience servicing internal and external customers

* Experience working with external vendors/ partners

* Previous experience within Hyland Software solutions

* Experience working in an Agile/Scrum environment

* High aptitude and understanding of technology

* Ability to multi-task and manage multiple priorities

* Ability to deal with changing priorities to complete tasks in a short period of time

* Strong organizational and time management skills

* Ability to work under pressure, meet deadlines and make decisions with minimal supervision

* Self-starter and ability to thrive in a fast-paced environment

* Demonstrated working knowledge of computer applications. Will need strong computer skills to master the systems used by the organization

* Intermediate to advance skills using Microsoft Outlook, Excel and Word and other office products (or the Google Suite)

* Ability to work in a fluid and changing environment

* Passionate about delivering value, customer satisfaction, service mentality

* Strong organization and prioritization skills

* High level of integrity and follow through

* Strong leadership skills and ability to mentor others

* Strong communication skills (verbal and written)

* Strong technical implementation and troubleshooting skills

* Detail-oriented

#LI-HW1

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Au sujet de Konica Minolta

Solutions d'affaires Konica Minolta (Konica Minolta) a entame son parcours il y a plus de 150 ans, avec la volonte de voir et de faire les choses autrement. Elle fait equipe avec ses clients pour donner forme a leurs idees en appuyant leur transformation numerique grace a un riche portefeuille de solutions pour un milieu de travail connecte et fute. Parmi ses technologies d'affaires, on retrouve des services de TI, la gestion intelligente de l'information, des solutions de securite video et des services d'impression geres ainsi que des technologies de bureau et des solutions d'impression industrielle et commerciale. L'annee 2025 marque le 20e anniversaire de l'entree de Konica Minolta dans le marche de l'impression de production; l'entreprise souligne 20 annees d'excellence, d'innovation et de resultats tout en continuant d'etre une figure de proue dans l'impression numerique commerciale. C'est aussi l'annee ou la marque bizhub de Konica Minolta celebre ses 20 ans, au cours desquels la gamme a revolutionne la technologie de bureau, redefini les processus des entreprises, et evolue continuellement pour repondre aux besoins des milieux de travail modernes, mue par les avancees technologiques et la volonte d'innover. Konica Minolta est fiere de faire partie du palmares 2025 des meilleurs grands employeurs d'Amerique de Forbes, d'avoir figure a plusieurs reprises au palmares CRN des 500 fournisseurs de services geres, d'avoir ete nommee la marque numero un en matiere de fidelite des clients sur le marche des appareils de bureau multifonctions par Brand Keys pendant 18 annees consecutives, et de s'etre vue decerner les prix BLI A3 Line of the Year 2021 et 2025 et Most Colour Consistent A3 Brand 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l'entreprise sur Facebook, YouTube, LinkedIn et Twitter.

Konica Minolta fonctionne selon un modele de services partages nord-americain qui permet d'harmoniser les priorites transfrontalieres et d'ameliorer la prestation de services aux organisations operationnelles. Le modele combine des fonctions de service americaine et canadienne afin d'offrir davantage de ressources aux services de soutien comme l'administration des ventes, la logistique et la chaine d'approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques.

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Solutions d'affaires Konica Minolta (Canada) Ltee. est un employeur d'opportunite egale.