New

Manager, Automated Workload Services (AWS)

North Carolina State University

$95,000 - $115,000

life insurance, flexible benefit account, paid time off

United States, North Carolina, Raleigh

Nov 07, 2025

Posting Information

Posting Number	PG194329EP
Internal Recruitment	No
Working Title	Manager, Automated Workload Services (AWS)
Anticipated Hiring Range	$95,000 - $115,000
Work Schedule	Monday-Friday, 8 am - 5 pm, with potential for flexibility, occasional work outside of business hours and participation in 24O7 on call rotation.
Job Location	Raleigh, NC
Department	Shared Services, OIT
About the Department	The Office of Information Technology ( OIT) provides a broad range of IT services for NC State University students, faculty, and staff. The Automated Workload Services ( AWS) team, in the Shared Services Department of OIT, administers software packages such as IBM Workload Scheduler for job scheduling, IBM B2B Integrator for Electronic Data Interchange ( EDI) processing, and OnBase for report management. Utilizing these tools, the team manages large volumes of critical business processing 24O7, 365 days/year, according to varying university business cycles. The team is also responsible for monitoring and maintaining the health of Configuration Items in the ServiceNow Configuration Management Database ( CMDB). Given the time sensitivity and critical nature of the work, all team members are designated as mandatory during adverse weather and all emergencies.
Wolfpack Perks and Benefits	As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. What we offer: Medical, Dental, and Vision Flexible Spending Account Retirement Programs Disability Plans Life Insurance Accident Plan Paid Time Off and Other Leave Programs 12 Holidays Each Year Tuition and Academic Assistance And so much more! Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community. Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Essential Job Duties	The manager leads a team of four technical professionals responsible for daily production and system process management. This position oversees the execution and monitoring of more than one thousand automated and manual processes, ensuring accuracy, efficiency, and continuity of critical business functions. The manager collaborates with cross-functional teams to resolve data and system issues, streamline workflows, and implement process improvements. Key responsibilities and duties include Lead a team of technical professionals, organize and prioritize their work schedules, conduct performance management and motivate staff professional development Develop technical skills within the team to automate complex job streams, implement data bursting rules, apply EDI data mapping with financial institutions and monitor CMDB Consult with customers to establish requirements, identify areas for process improvement, make recommendations and implement solutions to meet business needs Identify and investigate processing incidents, take leading role in collaborating with cross-functional teams to resolve or escalate, and track to resolution Develop operational procedures, maintain current documentation and be responsible for specialized equipment Configure and customize system software, such as business process automation, EDI and report distribution Work with software vendors and technical teams to plan and implement system updates or migrations Coordinate and test process automation, EDI and report distribution software changes Unix system administration and scripting to manage workload automation, Electronic Data Interchange mapping, report distribution and CMDB Discovery Automation, planning and control of production batch processes and root cause analysis of process failures Use of EDI translation software and mapping tools to define format and exchange data with trading partners Onboard new resources, assist with automation efforts and ensure the completeness and accuracy of the Configuration Management Database (CMDB)
Other Responsibilities	Other tasks and responsibilities may be assigned based on the needs of the organization and evolving priorities.

Qualifications

Minimum Education and Experience	Master's degree with 2-4 years of related work experience or a Bachelor's degree with 3-5 years of related work experience or an equivalent combination of education and training. Additionally, a minimum of 1 year of supervisory experience is required.
Other Required Qualifications	One to two years of management experience Demonstrated ability to communicate effectively with others of varying technical expertise and provide excellent customer service Proven skills in project management and staff management Capable of quickly learning new tools and processes, be detail oriented, and possess strong interpersonal, time management and organizational skills Production support experience in a 24O7 enterprise environment Experience managing batch processes with workload scheduling management software Experience with Electronic Data Interchange mapping and software Demonstrated unix skills including shell scripting experience Experience with ERP applications such as PeopleSoft or SAP Experience with ServiceNow or a similar ticket management tool
Preferred Qualifications	Three or more years of management experience Three or more years experience with IBM Workload Scheduler administration, including advanced skills such as creation and maintenance of operational runbooks, job modification, scheduling and rerun/restart Three or more years experience with IBM B2B Integrator and advanced knowledge of EDI mapping Unix software configuration and system administration experience Three or more years of scripting experience with languages such as Python, PowerShell or Bash scripting Three or more years of ServiceNow experience including CMDB Discovery and CMDB Dashboards ITIL certification
Required License(s) or Certification(s)	N/A
Valid NC Driver's License required	Yes
Commercial Driver's License required	No

Recruitment Dates and Special Instructions

Job Open Date	11/07/2025
Anticipated Close Date	Open until filled
Special Instructions to Applicants	Along with your completed application, please include as attachments a cover letter, resume and the contact information for at least three professional references.

Position Details

Position Number	00041138
Position Type	EPS/SAAO
Full Time Equivalent (FTE) (1.0 = 40 hours/week)	1.0
Appointment	12 Month Recurring
Mandatory Designation - Adverse Weather	Mandatory - Adverse Weather
Mandatory Designation - Emergency Events	Mandatory - Fire/Explosions, Mandatory - Medical Emergencies, Mandatory - Hazardous Material Incidents, Mandatory - Transportation Accidents, Mandatory - Evacuations/Natural Hazards, Mandatory - Utilities/Infrastructure Failure, Mandatory - Threats of Violence/Terrorism/Interpersonal Emergencies
Department ID	517101 - Shared Services
EEO	NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.