Lead End User Computing Engineer

What is the opportunity?

Lead End User Computing Engineer

Subject atter expert for a global SCCM/MECM infrastructure.

You will be designing, developing, implementing, and maintaining reports and reporting tools for service centers and enterprise partners

Who will you work with?

• Multiple hardware and software platforms.
• Business units to understand and meet information needs.
• Technology organizations and other business partners to anticipate challenges to information flows and develop solutions that ensure reliability.

What will do you do?

As the SME for a global SCCM\MECM infrastructure you will be applying extensive, in-depth knowledge, skills, and practices to perform complex assignments related to imaging and content delivery at an Enterprise scale.

What do you need to succeed?

MECM Operation Support

• Triage and solution of escalated incidents to MECM infrastructure team.
• Serve as application expert for support of peer teams, MECM log analysis and troubleshooting.
• Day to day monitoring, care and feeding of a global MECM infrastructure to maintain application health and availability.
• Ensure all SQL maintenance jobs as well as application maintenance jobs run to maintain application health.
• Assist with MECM client health issues on workstations and servers.
• Participate in various annual disaster recovery exercises as needed.
• Planning and execution of change records related to deployments, infrastructure changes, maintenance and implementation of new features as needed.
• Advocate for and advise on the appropriate use of the application via use of best practices wherever possible leveraging available Microsoft resources if needed.
• After hours support on call via email

MECM Application Management

• Compliance including TSS, TCVM
• Attestation of artifacts associated with application.
• Manage approvals for workflow around application access and conduct access review to ensure appropriate application access levels are maintained.
• Ensure Disaster recovery plans are up to date and executed to maintain compliance from a BCP point of view.

Must haves:

• Worked in an enterprise at scale (support environment with at least 10,000 assets)
• Operated in an highly regulated environment
• SQL or Powershell programing knowledge for creating customized SQL and Power BI Reports.
• Must have at least 12-15 years' experience in SCCM/MECM with respect to infrastructure upgrades, configuration, endpoint protection, health monitoring, support, and maintenance.
• Able to create and managed collections for efficient application and package deployment.
• Adhere to internal processes, including change and incident management policies, to ensure seamless service delivery.
• Proficient in using ServiceNow for Incident, Change, and Problem Management
• Proven ability to deliver scalable IT solutions and support large-scale environments.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

* Leaders who support your development through coaching and managing opportunities.

* Ability to make a difference and lasting impact.

* Work in a dynamic, collaborative, progressive, and high-performing team.

* Opportunities to do challenging work.

* Opportunities to build close relationships with clients.

The expected salary range for this particular position is $120,000-$200,000, depending on your experience, skills, and registration status, market conditions and business needs.

RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

* Drives RBC's high-performance culture

* Enables collective achievement of our strategic goals

* Generates sustainable shareholder returns and above market shareholder value

#LI-POSt

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.