Field Service Supervisor

Job Overview

Responsibilities

Team Leadership & Supervision

• Lead, coach, mentor, and develop a team of Field Service Technicians.
• Establish clear expectations and accountability for performance, safety, and service delivery.
• Foster a culture of collaboration, engagement, and continuous improvement.
  
  

Safety & Compliance

• Champion Komatsu's zero-harm safety culture and ensure all work is performed safely.
• Enforce company, customer, MSHA, and regulatory safety requirements.
• Conduct regular safety observations, audits, and compliance reviews.
  
  

Project & Job Management

• Oversee field service projects from planning and quoting through execution and completion.
• Coordinate manpower, equipment, and resources to ensure efficient project delivery.
• Ensure work is completed on time, within scope, and to Komatsu quality standards.
  
  

Customer & Stakeholder Communication

• Serve as the primary point of contact for customers, account managers, and internal leadership.
• Build and maintain strong customer relationships through consistent communication and responsiveness.
• Proactively address concerns and ensure customer service expectations are met.
  
  

Workforce Planning & Coordination

• Maintain appropriate staffing levels to support operational requirements and budgeted headcount.
• Collaborate with other regions and departments to maximize resource utilization and availability.
• Support recruiting, onboarding, training, and employee development initiatives.
  
  

Service Utilization & Operational Excellence

• Monitor field service utilization, productivity, and operational performance metrics.
• Identify opportunities to improve efficiency, reduce downtime, and enhance service quality.
• Drive continuous improvement initiatives that support customer satisfaction and business objectives.
  
  

Technical Support

• Provide advanced technical guidance and troubleshooting support for field service teams and customers.
• Assist with diagnosing complex equipment issues and developing effective solutions.
• Act as a technical resource for shovel and dragline maintenance and repair activities.
  
  

Financial Accountability

• Manage and achieve operational financial targets including revenue, margin, labor utilization, and expense control.
• Monitor project costs and resource allocation to ensure profitable service execution.
• Support forecasting, budgeting, and business planning activities.

Qualifications

Education & Experience

• Previous leadership experience or significant technical experience in heavy mining equipment service operations.
• Proven experience supporting and maintaining mining shovels and draglines.
• Demonstrated success managing field operations, projects, and customer relationships.
• Experience leading teams in a mining, construction, or heavy equipment environment preferred.
  
  

Certifications & Skills

• MSHA certification required.
• Strong knowledge of diagnostic equipment, functional testing devices, and specialized troubleshooting tools.
• Proficiency with Microsoft Office and service management software.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to travel as needed to support field operations and business objectives.
• Valid driver's license.
  
  

Technical Aptitude

• Strong understanding of heavy mining equipment systems and maintenance practices.
• Ability to communicate complex technical concepts in practical, easy-to-understand terms.
• Exceptional problem-solving, decision-making, and troubleshooting skills.
• Proactive approach to identifying and resolving operational and technical challenges.