Reports Specialist

JOB SUMMARY

This is an entry level position. Responsible for the development of reporting solutions to address business needs. Understand business processes, and the systems utilized to implement business processes to achieve Company goals.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience.

Build and implement reporting and application solutions to provide increased efficiency and consistency, higher employee satisfaction, and reduced costs.

Understand policies, procedures, and practices for analysis of business performance and impact.

Produce summary and detailed reporting solutions for key performance indicators, utilizing data housed in multiple databases/systems.

Produce ad hoc reports to answer business questions quickly and thoroughly.

Develop technology documentation to support ongoing maintenance of reporting and application solutions.

Develop communication documentation to support deployment of reporting and application solutions to end users.

Perform other duties as requested by supervisor.

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand English

Ability to communicate orally and in writing in a clear and straightforward manner

Ability to communicate with all levels of management and company personnel

Ability to handle multiple projects and tasks

Ability to make decisions and solve problems while working under pressure

Ability to prioritize and organize effectively

Ability to show judgment and initiative and to accomplish job duties

Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.)

Ability to work independently

Ability to work with others to resolve problems, handle requests or situations

Ability to perform detailed business analysis and design

Ability to effectively consult with department managers and leaders Knowledge of cable television products and services

Knowledge of operating systems, including desktop productivity software and client/server system architecture

Knowledge of database/reporting systems

Basic knowledge of SQL Server Reporting Services

Required Education

Bachelor's degree in related field or equivalent experience

Required Related Work Experience and Number of Years

Overall general systems and applications experience - 2 Data collection and design - 1