Operations Specialist I, Community Solutions (On- Site, Stamford)

This position is responsible for the control of all MDU Contracts including, but not limited to, the development, auditing, validation, implementation, management, maintenance, administration and recordation of MDU telecommunications services contracts entered into between Charter and residential developers, builders, utility consultants, property owners and management firms throughout the assigned MA in compliance with guidelines.

This role is On-site, Stamford 4 days. 1 Day Hybrid.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience.

• Develop, implement, manage and maintain a formal MDU contracts administration and database program for Right-of-Entry (ROE) and Bulk agreements.
• Manage all contract files and databases to ensure their accuracy and completeness to allow for proper risk analysis.
• Prepare documentation for ROE and Bulk agreements for new and existing properties based on established strategic, financial, legal and operational criteria.
• Monitor and evaluate project activity and report on progress to managers and leadership.
• Provide administrative and technical support such as scheduling, procurement, preparing presentations, monitoring time lines, and act as liaisons to various departments and organizations.
• Review and approval of contracts prior to obtaining signature from authorized signatory in compliance with all Charter policies and procedures.
• Prepare various Owner and customer communications related to contracts and services such as proposals, letters and other client correspondence.
• Create and administer policy and procedures for termination notices to lost properties and managing conversions of properties to and from bulk services in compliance with required notification requirements.
• Responsible for tracking all door fees and revenue sharing obligations, preparing and submitting requests for payment and sending same to owners. Work as a liaison with MA finance team on Owner payments including tracking, budgeting and forecasting.
• Prepare, notarize and record contracts, easements, memorandum and other recordable instruments. Act as a liaison to each county to represent Charter to these agencies in a positive, professional and efficient manner.
• Responsible for submitting, tracking, validating and monitoring the proper execution and notarization of all contracts presented to the authorized signatory.
• Responsible for inputting new and updating existing Bulk rates in billing system, maintaining bulk database and sending bulk rate increase notifications.
• Responsible for the timely processing of commission chargebacks on any contracts that are in default per company policy.
• Cross functional liaison between MA/Region/Division and Corporate.
• Create and update an abstract form for each property file that contains key notice and other property information.
• Create an abstract form and process for each new contract to ensure timely dissemination of key contract terms and conditions to impacted internal departments.
• Responsible for actions related to competitive responses such as contract violations or termination of service which include leading project calls and communication with property owners, management and Charter Legal team.
• Supports marketing team with contract and complex information at all times to protect Charter interests and investment.
• Responsible for requesting and securing Certificates of Insurance from Corporate as needed and forwarding a copy to client.
• Track and ensure resolution of any contractual issues that impact our client relationships.
• Corresponding and maintaining relationships with clients and their utility consultants.
• Attend MDU and related association functions, including appropriate trade show participation as requested.
• Provide general assistance to management and MDU AE's, as required including ongoing coaching, and training of AE's to insure contract process compliance.
• Supports marketing team with contract and complex information at all times to protect charter interests and investment.
• Generate and validate commission reports from Sales Force for payroll processing.
• Provide training of Contract Specialists.
• Develops databases or reports and provides feedback on existing reports and databases and make assessments or recommendations as requested.
• Perform other duties as requested by supervisor.

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand English

Demonstrated in-depth knowledge of Microsoft Office applications required, e.g. Excel, Word and PowerPoint

Knowledge of telecommunications laws and regulations

Knowledge of cable billing systems (such as ICOMS)

Effective verbal and written communication skills required

Ability to interact proficiency with peers, clients and other professionals

Ability to initiate and bring closure to negotiations at an executive level is essential

Ability to exercise accurate professional and legal judgment.

Ability to communicate with all levels of company employees, vendors/service providers, customers and prospective customers

Demonstrated effective analytical and financial ability, strong organizational skills

Ability to prioritize assignments according to timelines and importance of task

Ability to maintain poise and professional demeanor in stressful situations

Required Education

Bachelors' degree in business or equivalent Industry or contract experience

Required Related Work Experience and Number of Years

Real Estate or Telecom Industry Experience - 2-4

Preferred Related Work Experience and Number of Years

Experience with automated reporting and analysis applications preferred - 2-4

Experience with contracts strongly preferred - 2-4

WORKING CONDITIONS

Office environment

Some travel required

This role is On-site, Stamford 4 days. 1 Day Hybrid.

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