Collections District Manager

Job Description:

Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

WHAT YOU NEED TO KNOW

As the District Manager for Blood Collections mobile units, Detroit District, you will oversee collection teams to ensure the achievement of blood collection goals, business initiatives, and quality metrics. This position will be based out of our Novi location, with regular travel to Wayne, Oakland, Macomb, St Clair counties. In this role, you will use your biomedical knowledge, logistics/supply chain experience, strong leadership skills, and the ability to manage union relations to lead our team effectively. You will enforce organizational policies, drive production, and process improvement in the most cost-effective manner possible, while fostering future leadership and collaboration. Your operational mindset and communication skills will be key to driving success and efficiency.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):

• Develop and monitor assigned collections budget to ensure sufficient capacity and effective utilization of resources.
• Responsible for managing assigned mobile operations and may oversee the use of multiple technologies. Coordinate with multiple department functional areas to ensure achievement of assigned collection goals, business initiatives, and metrics for quality, service excellence and process improvement in the most efficient and cost-effective manner possible.
• Monitor, evaluate and correct donor flow and customer service problems in collaboration with Donor Recruitment, to enhance the donor experience and contribute to achievement of organizational goals.
• Manage, coach and mentor supervisors and staff in accordance with personnel policies and bargaining unit contracts, including performance evaluations, disciplinary actions, and employment decisions to enhance success of the operation and minimize turnover.
• Ensure appropriate staffing is in place to efficiently and effectively run operations. Coordinate department training and/or communication protocols, including in-services, regulatory requirements, and new staff training. Ensure teams successfully perform collections that meet patient need, such as right-type mix and demand requirements for day of week and manufacturing location.
• May operate ARC vehicles as required, including load, set up, maintain, and tear down supplies and equipment as required.
• Ensure effective internal and external communication between all department levels and functions to foster teamwork and enhance operational success.
• Participate in divisional and national projects
• Travel: approximately 50%; could vary as business needs arise. May travel outside of district

Pay Information:

Our target pay for this position is $:90,080

This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded.

Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.

This role may be eligible for relocation assistance

WHAT YOU NEED TO SUCCEED:

• Bachelor's degree in nursing, management, or equivalent combination of education and related experiencerequired.
• Minimum seven years of related experience, including four yearsmanagement experience, required.
• Knowledge of regulatory compliance, group dynamics, customer maintenance, negotiation skills and project management preferred.
• Excellent organizational skills, ability to handle multiple priorities effectively, assimilate information quickly, analyze problems and implement appropriate solutions appropriately required.
• Ability to work independently while developing a functioning team. Must have excellent public relations skills, interpersonal skills, and the ability to effectively interact with all levels of staff, hospital personnel, physicians, volunteers, and donors.
• Excellent verbal and written communication skills, including training, presentation, and negotiation skills.
• Proficient with Microsoft Office applications, including PowerPoint and Excel.
• A current valid driver's license and good driving record is required.

*A combination of candidate's education and general experience satisfies requirements so long as the total years equate to the description's minimum education and general experience years combined (Management experience cannot be substituted).

WHAT WILL GIVE YOU THE COMPETITIVE EDGE:

• Experience working with union staff; able to manage union relations

BENEFITS FOR YOU:

As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce.American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights