Chargeback Associate I

Job Description

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. We're looking for a Chargeback Dispute Specialist to join our ever-evolving Dispute Operations team and help us unleash the potential of every business.

What you'll own as the Chargeback Dispute Specialist

• Stay current on Visa/MasterCard rules, federal/state regulations, and internal procedures impacting dispute processing
• Manage all aspects of the dispute process in compliance with regulatory and network standards
• Investigate and resolve dispute inquiries from cardholders, financial institutions, merchants, and internal teams
• Respond to telephone inquiries and escalate unresolved issues appropriately
• Handle non-posted items, retrieval projects, and authorization chargebacks

What you'll bring

• High school diploma or GED
• At least one year of experience in a call center, fraud, or banking environment
• Strong knowledge of Visa/MasterCard rules and dispute processing procedures
• Excellent customer service, verbal and written communication skills
• Proficiency in computer navigation and MS Office applications

About the team

To learn more about our winning teams, check out our world-class teams that own it every day.

What makes a Worldpayer

What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open and winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.

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Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.

EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.