Collections Specialist II

Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a Collections Specialist II for our Columbus, Ohio location.

As a Kimball Midwest associate, you will experience why we have been recognized as one of the Top Workplaces in Columbus Thirteen years in a row! Our sales revenue growth is dynamic, increasing from $1 million in 1983 to over $500 million today. Throughout all our growth we have kept the family owned and operated culture alive. At Kimball Midwest, you are a name and not a number and we pride ourselves on our unique culture.

The Collections Specialist II is responsible for ensuring the financial health of customer accounts through proactive collection activities and detailed account research. This role upholds our commitment to superior customer service and embraces our 2-Customer Philosophy, serving both internal and external customers with excellence.

Responsibilities

• Maintain customer accounts through collection activity and account research.
• Handle Tier I inbound calls into the Credit & Collections department via multiple channels (voice, text, social media, portals).
• Respond to customer and sales representative inquiries within 24 hours.
• Work assigned accounts receivable aging reports.
• Make outbound collections calls daily.
• Contact sales reps/customers within 2 hours for any orders placed on credit hold due to delinquency.
• Meet or exceed Collections Specialist I metrics.
• Reconcile complex payment issues on customer accounts.
• Maintain accurate documentation of all customer interactions.
• Perform skip tracing as needed.
• Complete termed rep reports accurately and on time each month.
• Demonstrate strong communication skills with internal and external customers.
• Perform other duties as assigned by management.

Qualifications

• High School Diploma, GED, or equivalent
• Collections experience, B2B preferred
• Minimum of one year of collections or customer support experience is strongly preferred
• Strong communication skills, multi-lingual preferred, with sales representatives, customers, vendors, coworkers, supervisors, and managers in written and verbal form.
• Must be willing to work in an environment that requires 100% phone-based customer interaction
• Intermediate computer literacy in Microsoft Office applications
• The ability to maintain confidentiality when handling sensitive information
• The ability to read and write small letters and numbers; the ability to make arithmetic calculations; and the ability to understand and follow written and oral instructions
• The successful completion of a ninety (90) day orientation period

Additional Information

**This is a Monday-Friday role. The shifts are 8 hours with a rotating schedule between the hours of 8:0.am-6:00pm.

We offer a benefits package that includes health, dental and vision insurance, company sponsored life, optional life and disability insurance, Health Savings Accounts and Flexible Spending Accounts, a 401(k) plus match, Tuition Assistance, Paid Parental Leave, Paid Time Off (PTO), a Dress for your Day dress code and paid holidays.

Kimball Midwest is an equal opportunity employer that is committed to a program of recruitment of females, minority group members, individuals with disabilities, qualifying veterans and any other classification that is protected by federal, state, or local law.

We Participate in E-Verify. Participamos en E-Verify.

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