Aquatics Manager

DEPARTMENT: Ray and Joan Kroc Corps Community Center (Kroc Center Hawaii)

SUPERVISOR: Director of Programs

FLSA STATUS: Exempt

CLASSIFICATION: Full-Time, Salary $60K - $63K annually

GENERAL STATEMENT: The Salvation Army is a branch of the Christian Church, and the goal of all programs is a spiritual, emotional and physical regeneration of all people.

MISSION STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

KROC CENTER HAWAII VISION: Kroc Center Hawaii is a dynamic and flourishing gathering place for diverse community where all are welcomed, inspired and transformed through the love of Christ.

POSITION SUMMARY: The Aquatic Manager will oversee the daily operations of the aquatic venue and maintain a safe and welcoming environment for staff, members, guests. Specific responsibilities will include development, training, planning, management, budgeting and supervision of all aquatic programs and facilities. Oversee daily maintenance of (2) pools and (1) jacuzzi. The Aquatic Manager will have a deep commitment to the mission of The Salvation Army, which will be evident in his or her professional life and the way he or she represents The Salvation Army Ray and Joan Kroc Corps Community Center in the community.

Required Education & Experience

• Minimum 5 years of experience in developing, training, planning, managing, budgeting, and supervising aquatic programs and facilities, including oversight of professional staff, contractors, and volunteers.
• Knowledge of U.S. Swimming rules and regulations.
• Proficiency in Microsoft Word, Excel, Publisher, and PowerPoint.
• Excellent customer service skills

Preferred Qualifications

• Bachelor's degree in Recreation Management, Aquatic Management, Exercise Science, Physical Education, or a related field.
• Minimum 5 years of management experience in aquatics and/or recreation.
• Experience in aquatic program development and administration.
• Familiarity with Hawaii and local culture.

Certificates & Licenses

• LGI/T Certification (required within 12 months of hire).
• Annual certification and participation in The Salvation Army Fleet Safety Program (required).
• Valid Hawaii Driver's License and insured transportation.
• Water Safety Instructor (WSI) certification (preferred).
• Certified Pool Operator (CPO) certification (preferred).

ESSENTIAL FUNCTIONS:

1. Lead a comprehensive aquatic safety and emergency response training program, including regular lifeguard in-service sessions and staff training as recommended.
2. Oversee daily operations and monitor all aquatic programs and facilities (e.g., swim meets, classes, clubs, events).
3. Serve as the escalation point for member service issues related to aquatics; resolve concerns within 24 hours while modeling excellent customer service.
4. Work independently and collaboratively with staff at all levels to be primary contacts for customer service issues.
5. Ensure cleanliness and housekeeping to ensure center is show ready during operational hours
6. Comply with all health and safety regulations set by the Health Department and The Salvation Army.
7. Manage and oversee pool preventive maintenance program.
8. Develop systems to safeguard facilities, supplies, and equipment; maintain a safe work environment.
9. Supervise aquatic staff, including coordinators, instructors, coaches, lifeguards, and clerical personnel.
10. Conduct staff evaluations; review timekeeping reports; process absences, vacation requests, and personnel changes promptly in coordination with HR.
11. Maintain clear communication with staff, volunteers, and participants through memos, meetings, schedules, newsletters, and one-on-one discussions.
12. Create and update job descriptions for aquatic support staff.
13. Prepare and manage the annual aquatic program and facility budget; provide input and respond to fiscal inquiries.
14. Support center-wide events by ensuring appropriate aquatic staffing and leadership presence.
15. Establish and enforce guidelines for food, beverage, and area usage within aquatic facilities.
16. Maintain accurate records and reporting systems for statistics, volunteer activity, expenditures, and other required documentation.
17. Maintain water chemistry records and enforce protocols accordingly
18. Coordinate volunteer objectives, scheduling, and duties with the volunteer coordinator.
19. Develop rental agreements and standardized usage fees for outside groups; ensure compliance with Salvation Army procedures.
20. Attend staff and management meetings; participate in Advisory Council Committees as assigned.
21. Operate TSA vehicles as needed.
22. Collaborate with internal departments regarding pool availability and services; develop cross-functional programs.
23. Ensure adherence to Salvation Army policies, procedures, and Code of Ethics.
24. Recognize and refer individuals' spiritual needs to ordained officers/pastors as appropriate.
25. Maintain written emergency evacuation and fire drill plans for the aquatic center.
26. Create and maintain safety documentation, including checklists for ride testing and slide dispatcher training.
27. Maintain regular, punctual attendance; work a flexible schedule including holidays, weekends, and evenings.
28. Protect employee and organizational confidentiality.
29. Support the Director of Programs with special projects and requests.
30. Perform other duties as assigned.

MENTAL DEMANDS:

1. Work under stressful conditions.
2. Interact with a diverse population with courtesy and tact, emote the "Aloha Spirit".
3. Manage and prioritize multiple projects in an organized and efficient manner to meet tight deadlines.
4. Respond to crisis situations in a calm and effective manner.
5. Able to maintain a professional attitude and approach to problem solving.

PHYSICAL DEMANDS:

1. This position requires sitting; climbing and/or balancing; stooping, kneeling, bending, stretching, crouching and/or crawling; standing; walking; manual dexterity and eye-hand coordination; use of vision; driving a vehicle; pushing/pulling/lifting/carrying 25-50 pounds and occasionally more than 50 pounds; traveling by airplane. This employee may also be required to work weekends and evenings.
2. Must be able to occasionally lift and carry over 100 pounds (life saving drills).
3. Must be in good physical and mental health, capable of meeting the demands of the aquatic programs.

COMMUNICATION DEMANDS:

1. The position requires talking to co-workers, clients, vendors; requires written communication to and from co-workers, clients, vendor; talking on the telephone; requires responding to written or verbal requests of co-workers, clients, and vendors; requires training/giving verbal and written instructions; requires receiving verbal and written instructions; requires writing/composing written language; requires reading; requires visiting/working at other worksites; requires communication via the latest technologies. The Aquatic Manager must have excellent oral and written communication skills and can comfortably speak in public and in small group settings.
2. Can work with families and staff in a capacity of leadership, counseling and education including but not limited to:
   
   
   
   1. Ability to relate joyfully and sensitively to children of all ages.
   2. Sensitivity to children's individual needs.
   3. Ability to use appropriate positive discipline consistently.
   4. Ability to handle security and crisis situations, calmly.
   5. Ability to seek supervision and use it consistently.
   6. Ability to seek mentoring relationships and use it consistently.
   
   
   
   

EQUIPMENT NEEDS:

Equipment used includes general office equipment such as computers, photocopiers, scanners, printers, fax machines, telephone (office and cell), video projectors, sound-systems, microphones, audio-visual and lighting equipment, 10-key calculator, and automobiles.

DESCRIPTION OF WORK ENVIRONMENT:

Most work will be at The Salvation Army Kroc Center Hawaii. Extensive travel is possible, including air travel, long distances, night driving, and extended travel of three days or more.

Will require a criminal history information check. Conviction of a crime will not automatically preclude employment. The circumstances involved in the conviction will be considered.

The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position.

Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

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Employee's Signature: Date

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Employer's Signature: Date