New Patient Coordinator - Breast Surgical Oncology - 137514

Under general supervision, the New Patient/Clinical Care Coordinator provides high-level administrative and clinical support to Oncology Surgeons and Advanced Practice Providers in the Breast Surgical Oncology. This role is essential as a point of contact for new internal and external referrals and is responsible for:

• Processing external referrals via Biscom fax.
• Registration of new patients, including verifying eligibility on insurance(s) and following up on authorizations.
• Referral triage and following up on external records and images, as well as required testing prior to the consultation.
• Work queue management.
• Collaboration & Communication: Serve as a key contact for patients, referring provider offices, Breast Surgical Oncology AA team, faculty, and clinic staff.
• Scheduling New Patient Consultations by utilizing all templates under Breast Surgical Oncology.

Additional responsibilities may include:

• Cross-training to support all Clinical Care Coordinator tasks, including surgery coordination and scheduling in Breast Surgical Oncology.

• Faculty Support: Manage and maintain complex calendars, coordinate travel, and process reimbursements. Prepare and distribute clinic notes, medical records, and correspondence.

• Tumor Board Management: Organize and facilitate weekly General Tumor Boards, including:

  • Collecting and compiling pathology reports, slides, and imaging from internal and external sources.
  • Preparing case materials for review by Pathology and Radiology.
  • Scheduling meetings, maintaining historical case records, and distributing meeting minutes.

• Collaboration & Communication: Serve as a key contact for faculty, clinic staff, administrators, and internal and external resources.

• Three (3) years of related experience working in a large, complex healthcare setting.

• Knowledge in medical and scientific terminology.

• Demonstrated knowledge of various insurance products, community medical groups, and third-party payors, including federal, state, and private health plans.

• Demonstrated proficiency in utilizing office software applications (Word, Excel & PowerPoint), and Electronic Medical Record (EMR) at an advanced level.

• Proven ability to interact well with care teams, all patients, and families.

• Excellent customer service skills.

• Prior Oncology experience.

• Skilled in new patient registration within a fast-paced healthcare setting.

• Proficient in EPIC EHR system, including Cadence.

• Knowledge of surgery scheduling and authorization.

• Excellent communication skills with the ability to communicate clearly both verbally and in writing.

• Experience with collecting external records and images.

• Must be able to work various hours and locations based on business needs.

• Employment is subject to a criminal background check and a pre-employment physical.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.