Program Associate, Executive and Lifelong Learning

• Serve as the main contact for learners, facilitating clear communication and resolution of common student-related issues.
• Manage onboarding for new students and support their transition into RevU programs.
• Counsel students on university programs, policies, and procedures.
• Handle special requests and provide guidance on academic progress and program requirements.
• Use AI-based tools that provide basic advising and learner support.
• Escalate complex issues to the Director or the appropriate University office.

• Support the GW RevU admissions process by assisting in recruitment and tracking of non-degree and executive education applicant progress.
• Respond to applicant inquiries, resolve issues, and follow up on incomplete applications.
• Run reports and provide admissions data; provide detailed statistics to the RevU stakeholders.
• Coordinate and monitor marketing services related to recruitment and applicant engagement for non-degree and executive education programs.
• Represent GW RevU at recruitment events and conferences.
• Partner with CPS marketing & communications team and the recruitment & admissions team on relevant College-wide activities.

• Oversee GW RevU registration and ensure accurate student records in Slate and Accredible. Escalate issues as needed.
• Monitor student academic progress and coordinate with program managers and partners on learning record requests.
• Coordinate the management of RevU's digital badging system, ensuring the timely issuance of badges and related materials.
• Maintain confidentiality and accuracy in student records, transcripts, and files.

• Plan, coordinate, and execute GW RevU events, including seminars, workshops, and student engagement activities.
• Maintain a strategic calendar of events in collaboration with team members.
• Collaborate on orientation, graduation, and other student service-related events.

• Assist with financial reporting.
• Process payments and ensure accurate recordkeeping.
• Collaborate with the team to enhance performance metrics, data tracking, and website content accuracy.

• May recommend policy and procedural updates to enhance program quality and operational efficiency.
• Support evaluation efforts through course observation and tracking of student performance.
• Provide insights and recommendations for program improvement and learner experience enhancement.

• Written and spoken Spanish fluency is highly desired.
• Strong interest in working with adult learners is highly desired.
• Superior customer service, attention to detail, strong organization skills, excellent writing and verbal communication skills are highly desired.
• Advanced skills MS Office 360, Google Workspace, and other common business software/apps.
• Experience in a higher education environment, particularly program management.
• Skills in and/or willingness to learn project management.
• Experience in sales/recruitment, marketing, or outreach.
• Experience with Digital badging platforms (e.g. Accredible).
• Familiarity with CRM databases and application software (e.g. Slate, Salesforce, Target X), and online educational platforms (e.g., Blackboard) is highly preferred.

How is pay for new employees determined at GW?

The university is an Equal Employment Opportunity employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.