Operations Analyst - Public Sector, Federal Civilian

Job Summary:

The Operations Analyst - Public Sector, Federal Civilian is an experienced professional providing operational support to Federal Civilian Agency field offices and vendors. This role involves analyzing help desk reports and ServiceNow requests to identify trends and determine the necessary support to meet operational requirements.

Job Duties:

• Leads operational analysis and business improvement activities
• Conducts detailed research and analysis of operational data, and maps business processes
• Assesses current operations and recommends process and technology improvements
• Delivers a full range of services that uses their educational background, experience, and organizational skills while serving BDO's dynamic public sector client base
• Assists with firm practice, solution, and business development initiatives with guidance from Public Sector leadership
• Supports task areas while coordinating closely with engagement team management and client leadership on strategy, planning, execution, status, and review processes
• Supports problem solving and fact finding, while working side by side with experienced team members, management, and client leadership
• Supports clients with key financial and budgetary, information technology, and operational transformation initiatives
• Adapts to a changing client environment while meeting client expectations
• Manages priorities and works effectively to initiate correspondence and task completion; supports multiple efforts through flexible multi-task coordination
• Provides summary recommendations to team leadership regarding assigned tasks
• Applies fundamental industry knowledge and standards to support client reviews, improvements, and/or implementations
• Communicates and maintains relationships with key client personnel to ensure shared understanding of processes, operations, and functions
• Prepares presentations, briefings, and actively participates in client meetings and day-to-day interactions
• Communicates with team management through effective status reporting and demonstrates ownership and accountability for assigned task areas and work products
• Establishes professional rapport with clients and other organizations
• Attends relevant training, seminars, and/or conferences to stay current with technical skills that align with client's needs and changes in the industry
• Supports recruiting efforts by identifying and referring potential candidates
• Other duties as required

Qualifications, Knowledge, Skills, and Abilities:

Education:

• Bachelor's Degree, required; focus in Business, Operations Research, Organizational Assessment, preferred

Experience:

• Six (6) or more years leading operational analysis and business improvement activities, required
• Experience supporting federal government agencies, preferred
• Experience working at a professional services firm, preferred

License(s)/Certification(s):

• Ability to obtain and maintain government agency suitability or security clearance, required

Software:

• Proficiency in Microsoft Office Excel, PowerPoint, and Word, required

Other Knowledge, Skills, & Abilities:

• Ability to support possible project-related travel, as needed
• Ability to interact effectively with people at all organizational levels within the client organization and in the firm
• Excellent verbal and written communication skills
• Ability to work independently and collaborate within a team environment and with a customer service focus
• Ability to follow instructions as directed
• Superior organizational skills required with ability to multi-task in a fast-paced, deadline-driven environment

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography.

Washington DC Range: $80,000 - $110,000