Senior Manager, Creative Services

CORE RESPONSIBILITIES AND TASKS:

This role supports the Director of Creative Services in developing visually compelling, brand-aligned messaging for internal and external audiences. The ideal candidate will have proven experience collaborating with C-suite executives and business teams while consistently delivering excellence under pressure. The individual will manage a creative services specialist as well as external outside creative resources. It is important for the candidate to be able to drive compelling visual storytelling and conduct themselves with professionalism and emotional intelligence within high stakes environments.

(1) Executive Communication Support:

• Serve as a creative partner to senior executives, translating complex business narratives into clear, compelling visual communications aligned with corporate priorities. The candidate may act in a supporting or lead role depending on the project.
• Develop high-level messaging frameworks for presentations, speeches, investor communications, and enterprise-wide initiatives.
• Ensure alignment with corporate priorities, tone, and brand voice across all executive materials.

(2) Presentation & Design Development:

• Develop and manage executive-level presentations (PowerPoint, Keynote), integrating data visualizations, infographics, and storytelling elements. The candidate may act in a supporting or lead role depending on the project.
• Set and uphold design standards for executive communications, ensuring consistency, clarity, and brand integrity.
• Champion innovation in visual storytelling and presentation design.
• Oversee standards and guidelines to maintain the corporate brand across all executive communications.

(3) TALENT Management & Development:

• Manage and develop a creative services specialist, fostering a culture of excellence, collaboration, and continuous improvement.
• Oversee workload prioritization, resource allocation, and performance development to ensure timely, high-quality deliverables.
• Provide creative direction and feedback across a range of visual assets including digital, print, photo, and video.

(4) Executive Event & Meeting Support:

• Provide strategic and creative support for executive-led events, including AV coordination, presentation design, and real-time adjustments.
• Act as a trusted advisor on presentation technology, visual communications, and audience engagement strategies.

(5) Cross-Functional Collaboration & Project Management:

• Lead complex, time-sensitive projects with precision, managing multiple stakeholders across communications, marketing, investor relations, and business units.
• Ensure seamless integration of messaging and design across channels and platforms.

(6) Brand Stewardship & Confidentiality:

• Uphold and evolve brand standards, ensuring consistency across all executive-facing materials.
• Handle sensitive and confidential information with discretion and professionalism.
• Continuously refine creative processes to enhance efficiency, scalability, and quality.

"Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships."

POSITION REQUIREMENTS:

FORMAL EDUCATION:

Required:

• Bachelor's degree.

Preferred:

• Bachelor's degree in graphic design, multimedia design, communication design, advertising, marketing or communications.

EXPERIENCE REQUIREMENTS:

Required:

• 5+ years in graphic design, art direction and/or creative direction, including roles supporting executive communications, presentation design, and corporate communications.

Preferred:

• 7+ years in graphic design, art direction and/or creative direction, including roles supporting executive communications, presentation design, and corporate communications.

SKILL REQUIREMENTS:

Required:

• Expertise in PowerPoint, Keynote, and Adobe Creative Suite.
• Strong visual storytelling abilities.
• Proven ability to manage complex projects under tight deadlines.
• Demonstrates confidence, poise, and professionalism in high-level interactions. Able to communicate effectively with C-suite leaders, influence decision-making, and represent the creative function with authority and credibility.
• Anticipates needs, connects creative output to business goals, and navigates complex challenges with clarity and foresight. Balances creativity with strategic intent to deliver impactful solutions.
• Inspires and guides creative professionals, fostering a collaborative and high-performance culture. Provides constructive feedback, supports growth, and leads by example.
• Thrives in fast-paced, dynamic environments. Maintains focus and professionalism during tight deadlines, last-minute changes, and high-stakes projects.

Preferred:

• Experience with Monday.com and Workfront a plus.
• Writing and editing skills a plus.
• Experience with photography, videography and production editing a plus.

TECHNICAL SKILLS REQUIREMENTS:

Required:

• Adobe Creative Suite (InDesign, Photoshop, Illustrator)
• Microsoft Word and PowerPoint

Preferred:

• Adobe Creative Suite (Dreamweaver, Premiere, After Effects)
• Working knowledge of HTML and CSS hand-coding skills

TRAVEL REQUIREMENTS: (TIME SPENT AWAY FROM HOME OR OTHER TYPICAL OFFICE LOCATION)

• 30%