Practice Administrator, Behavioral Health Administration

ChristianaCare Behavioral Health Administration is looking for a Practice Administrator.

This role is essential in advancing high-quality, patient-centered behavioral health care across diverse clinical settings, including both outpatient and inpatient services. It provides operational support, coordination, and strategic alignment for programs spanning the full continuum of care. Key areas of responsibility include the Center for Women's Emotional Wellness, Integrated Behavioral Health in Primary Care, Embedded Psychology in Specialty Practices, Psychosocial Oncology, and Hospital-Based Services.

ChristianaCare's Behavioral Health Services provides comprehensive, patient-centered care for individuals experiencing mental health challenges. Our team of psychologists, social workers, psychiatric nurses, counselors, and board-certified psychiatrists delivers evidence-based treatments and personalized support. We offer a full range of services, including psychotherapy, medication management, transcranial magnetic stimulation, cognitive behavioral therapy, and specialized evaluations for conditions such as depression, anxiety, bipolar disorder, PTSD, and dementia. Our mission is to ensure every patient receives compassionate, holistic care through innovative techniques and access to our extensive health system resources.

The Practice Administrator provides leadership and professional management for assigned clinics and programs, ensuring operational excellence and exceptional service that meets the needs of patients, providers, caregivers, and organizational leaders. This role is responsible for overseeing annual budgets, achieving KPI targets, and maintaining effective systems, processes, and teams to deliver high-performing practice and program operations.

Education & Experience Requirements:

• Bachelor's degree required and preferred in fields such as nursing, medical technology, business, clinical healthcare, or healthcare management.
• Minimum of 3 years of practice management required

Duties & Responsibilities:

• Overseeing all aspects of practice management to ensure operational effectiveness and patient satisfaction.
• Driving performance in key areas such as access, revenue cycle, finance, and patient experience.
• Partners with Clinical Leaders of each area around aligning operational and clinical goals, ensuring collaborative planning and execution.
• Regularly facilitating provider meetings and maintaining clear communication with clinical leaders and site managers
• Developing action plans and reporting performance to leadership.
• Leading onboarding, and training for providers and non-provider caregivers in partnership with clinical and recruitment teams.
• Ensuring adequate staffing through data-driven justification for new or replacement FTEs.
• Mentoring and developing clinic leaders.
• Promoting a safe work environment and adhering to all safety protocols.

The Practice Administrator requires strong interpersonal and leadership abilities to build effective relationships and lead diverse teams. Candidates must demonstrate financial acumen, including the ability to forecast budgets and manage variances, as well as a solid understanding of practice specialties and revenue cycle operations. Expertise in payor contracting, billing, reimbursement, and denial management is essential. The position calls for strategic thinking paired with strong execution skills, the ability to hold others accountable, and manage multiple challenges simultaneously. Proven experience in project management, implementing plans, and driving results through process redesign is critical. Excellent judgment, decision-making, and communication skills-both oral and written-are required, along with strong organizational, analytical, and problem-solving capabilities. Familiarity with continuous improvement methodologies, such as Lean concepts, is preferred.

Why ChristianaCare
ChristianaCare is the largest healthcare system in Delaware, dedicated to improving health outcomes, increasing access to high-quality care, and reducing healthcare costs. Under the leadership of President and CEO Dr. Janice Nevin-recognized by Modern Healthcare as one of the 50 Most Influential Clinical Executives in 2022-ChristianaCare has earned national acclaim. The organization achieved Healthgrades' America's 50 Best Hospitals Award in 2023 and was ranked by Forbes as the second-best health system for diversity and inclusion in 2022. Located in a region rich in cultural diversity, ChristianaCare offers access to some of the nation's top public and private schools, colleges, and universities, making it an ideal place to live and work.

About ChristianaCare

ChristianaCare is nationally recognized for excellence and workplace culture. Forbes ranks ChristianaCare as the #2 health system for diversity and inclusion and among the top 30 health systems to work for in the United States. IDG Computerworld names ChristianaCare one of the nation's Best Places to Work in IT. Additionally, Healthgrades lists ChristianaCare among America's 50 Best Hospitals, and the organization consistently earns top rankings from U.S. News & World Report, Newsweek, and other national quality rating agencies.

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Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

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EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/