Technical Support Leader -Automation Systems

Your Job

We are seeking qualified applicants for the Automation System - Technical Support Leader role supporting the operation of our Automated Guided Vehicles (AGV) systems in our Georgia Pacific manufacturing plants, distribution centers and remote distribution centers. This position will be a part of a dynamic work team and report through the Automation & Robotics Center of Excellence team.

The role will focus on leading our AGV technical service team as well as sustaining existing vehiclesafter deployment.

What You Will Do

• Lead and motivate the technical service team for GP's automation technology systems team which will include scheduling technical resources to priority of work and continuous development of all-encompassing talent skill sets for the technical service team
• Ownership of all internal and external aftermarket support issues for three different OEM technologies while meeting deadlines and incentives
• Provide and understand corrective maintenance which includes root cause analysis
• Use tools and data to predict/trend/track issues and provide feedback when improvements and changes are requiredto standard maintenance plans, spare parts and/or technology
• Work collaboratively with other internal resources to complete identified opportunities to measurable results
• Drive measurable/quick/effective results to keep our automated vehicle fleet in service to reduce manufacturing and finished good movement interruptions
• Foster collaboration by creating a communication bridge between the technical service team, internal CoE team, internal site customers, executives, and vendors
• Oversee and lead a diverse team within ever changing business priorities and ability to calmly resolve the occasional crises
• Align the automation technical services team with organizational goals, optimize costs and drive continual improvements
• Stay current with ever changing technologies and data reporting tools

Who You Are (Basic Qualifications)

• Demonstrated leadership of technical service teams with defined goals and outcomes
• Proven ability to communicate technical information to diverse internal and external stakeholders
• Practical knowledge of electrical and mechanical systems, including motors, drivers, belts, and bearings
• Experience performing operations, equipment maintenance, or manufacturing engineering tasks according to standards
• Applied root cause analysis methodologies to identify and resolve technical issues
• Demonstrated problem-solving and analytical reasoning skills through documented examples
• Experience working with Automated Guided Vehicles (AGVs) and automation equipment or documented ability to acquire these skills
• Documented experience managing customer interactions and technical service support
• Proficiency with computer software and systems relevant to technical service and maintenance activities
• Ability to travel up to 75% of the time
• Based in Atlanta, GA or Green Bay, WI

What Will Put You Ahead

• 3+ years of technical service management
• Experience applying Basic PLC knowledge & troubleshooting
• Experience with maintenance and/or operation of Automated Guided Vehicles
• Experience providing technical service across multiple locations
• Experience with electrical safe work practices - NFPA 70-E Electrical Safety Standards
• Strong ownership approach that is customer focus orientated with ability to prioritize and focus on urgency to achieve measurable results

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aqui, or tu).

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