Coordinator Academic Support Services (Music Department)

Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and MacArthur Genius Fellows. A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.

Supports FIUs School of Music (SOM) in all activities related to undergraduate and graduate recruitment, admissions, enrollment, retention, matriculation, program marketing, FTIC retention, and graduation.

• Coordinates School of Music (SOM) academic support services, including recruitment, enrollment management, retention planning, implementation, and monitoring strategies. Including but not limited to, applicant tracking, college fairs, graduate ceremonies, FTIC workshops, student convocations, reporting, and on-time graduation for undergraduate and graduate students.
• Travels and prepares presentations to participate in major recruitment events including Florida Music Educators Association (FMEA), SOM information sessions, open houses, college fairs, showcases, orientations, transfer student workshops, social networking, and graduate school showcases. Participates in all recruitment events. Coordinates and conducts off campus high school and on campus SOM tours individually and/or in groups.
• Creates reports to communicate with Director of the School of Music (Department Chair) and Area Coordinators the status of all academic support services and activities. Completes internal reports (e.g., monthly totals, requests by department, transfer institutions, year-to-year comparisons, etc.) in collaboration with University Admissions.
• Manages Get-Acceptd Site. Responsible for entering all student admissions status in the Panthersoft system. Generates admissions and recruitment reports. Maintaining all student files (paper and electronically).
• Communicates with applicants/students throughout the audition/admissions process and assist students or faculty with trouble shooting issues and approving exceptions. Provides guidance in navigating online systems in the admissions process, including but not limited to admission requirements, admission status, financial aid, and university policies and procedures. Responsible for assisting students in SOM scholarship process.
• Orders and maintains recruitment materials. Assists in the development of publications, brochures, and a media plan to enhance recruitment efforts. Works with the Division of External Relations and SOM account manager on all collateral and marketing materials to ensure brand integrity.
• Monitors the progress of SOM First Time In College (FTIC) students, and identifies at-risk students. Under the direction for the Director of SOM and Area Coordinators, develops appropriate interventions to assist FTIC students. In collaboration with University Admissions Office.
• Maintains and enhances the transfer student equivalency database to document requests, status of requests, and final outcomes. Prepares transfer packets for advisor and faculty training, as well as student outreach events. Maintains confidential records, ensuring that ethical and legal guidelines (FERPA) are followed. Collaborates with University Admissions Office.
• Submits approved transfer course equivalents on Panthersoft. Assists transfer students in the course equivalency process, including gathering, submitting, and reviewing transfer documents for entry into the internal database. Follows up with students as needed. Responds to inquiries from faculty and professional advisors concerning course equivalencies. Develops and maintains knowledge of transfer policies, and communicates those accordingly.
• Serves as an University card user for departmental transactions. Adheres to University credit card policies and procedures. Maintains proper accountability for department ProCard and prepares receipts for reconciliation.
• Prepares transfer packets for advisor and faculty training, as well as student outreach events. Maintains confidential records, ensuring that ethical and legal guidelines (FERPA) are followed.
• Serves as a backup to assist in faculty/student traffic/phone calls.
• Oversees preparation of concert programs as well as other student academic programming functions such as recital procedures and follow up meetings with undergraduate and graduate coordinators, etc.

• Bachelor's degree and two (2) years of appropriate experience, or Master's degree.

• Degree in Music, Performing Arts, or a closely related field.
• Proficiency with Customer Relations Management (CRM) software (e.g., GetAcceptd) and student information systems (e.g., PeopleSoft).
• Demonstrated ability to gather and interpret data to prepare reports.
• Ability to communicate effectively, both written and verbal.

• Administrative

• $45,000 - $50,000

Begin time: 8:30 AM

End time: 5:00 PM

• Expanded Background Check
• K-12 Schools Clearance

• Must attend meetings off campus and occasionally attend functions on weekends and evening
• Ability to work flexible hours as needed.
• Ability to travel locally

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

*This posting will close at 12:00 am of the close date.

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

*This posting will close at 12:00 am of the close date.

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affirmative Action Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status. For inquiries regarding nondiscrimination, contact FIU's Office of Civil Rights Compliance and Accessibility at 305.348.2785 or email ocrca@fiu.edu.