Senior Outreach Specialist
 PG&E | |
Bay Area Minimum: $95,000Bay Area Maximum: $139,000
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 United States, California, Concord | |
 Dec 17, 2025 | |
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Requisition ID# 169185 Job Category: Customer Support / Operations Job Level: Individual Contributor Business Unit: Customer & Enterprise Solutions Work Type: Hybrid Job Location: Concord Department Overview The Local Customer Engagement organization's mission is to enable and support a positive "One PG&E" customer experience that actively contributes to a vibrant local economy. The Local Customer Engagement organization will accomplish this through the successful implementation of strategies that will drive: 1) tightly coordinated gas and electric operations for enhanced customer experiences locally with PG&E, 2) proactive, targeted and transparent multi-channel customer and community education that reinforces the value of PG&E and mitigates potential customer concerns, and 3) active support for local community, customer and economic vitality. Position Summary The Senior Customer Outreach Specialist will be a member of the Regional Customer Outreach team. This position will focus on customer communications and outreach and will be responsible for educating and addressing customer concerns regarding gas, electric, and vegetation management projects within the assigned divisions and region. The specialist will work with a team of other specialists throughout the PG&E service territory and with their local Division Leadership Team. Specialists will ensure that the "voice of the customer" is represented as we evaluate proposed initiatives, pre-deployment plans, and operational delivery. The team will actively support and coordinate internal and external responses to post-launch customer needs. The position is hybrid and will work partially from your home office, with on-site days as business needs require. PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors. Bay Area Minimum: $95,000 Responsibilities:
Qualifications Minimum:
Desired:
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