New

Home Equity Loan Processor

Telhio Credit Union

paid holidays, 401(k)

United States, Ohio, Columbus

Dec 17, 2025

Position:
Home Equity Loan Processor

Location:	330 Rush Alley
	suite 500
	Columbus, OH

Job Id:
975

# of Openings:
1

Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. As one of the largest credit unions in Ohio, Telhio is a strong financial institution that continues to serve its members through extraordinary service, innovative financial solutions and community involvement. After generations of service and growth, we never lose focus of our three core values - Caring, Commitment, and Integrity.

Position Summary:

The Home Equity Loan Processor is responsible for processing all home equity loan applications. Processing is performed accurately and within established timelines. The processor acts as a liaison during the home equity process working directly with the Telhio loan officer and borrower to obtain all necessary information to process and fund the loan. The processor works with the Telhio loan officer to restructure the loan as needed to comply with underwriting guidelines. They prepare and distribute early disclosures, loan estimates and closing documents for Telhio members for all home equity loans in accordance with State and Federal Regulations.

Home Equity Processors will have access to non-public information and must maintain confidentiality. The processor must possess effective written and verbal communication and maintains regulatory knowledge applicable to job responsibilities. This role will interact with several departments in the credit union including the branch network, lending center, underwriting team and the Home Equity Compliance Specialist. Upholds and embodies the Telhio Core Values of Caring, Commitment, and Integrity.

Responsibilities:

The Home Equity Processor will be responsible for functions that align with our Consumer Lending goals to create an exceptional member experience. This includes:

Communicates effectively with borrower to obtain the necessary documents needed to satisfy underwriting stipulations
Adheres to and maintains knowledge of all related government regulations
Reviews, prepares and sends loan disclosures for home equity loans compliant with TRID guidelines
Ensures accuracy of information within documents provided by borrowers prior to uploading and sending to underwriting for review
Delivers the highest level of support to their lending partners while responding to all requests in a timely manner
Accurately logs and tracks home equity files in process
Communicates updates and final approvals to loan officers
Prepares, reviews and sends closing documents for home equity closings. Includes any necessary instruction and documentation
Completes funding of home equity loans in the absence of the Home Equity Compliance Specialist
Obtains property evaluations, title work and flood certification as required by Telhio guidelines.

Performance Metrics

Completes general loan processing with attention to detail
- Reviews and prepares and distributes accurate home equity loan documents and disclosures
- Accurately logs loans to the processing worksheet
- Works effectively with loan officers to correct loan errors and restructure loans as needed
- Submits files to Underwriting with clear, accurate stips
Complies with Service Level Agreement -
- Processes loans to meet established service level agreement
- Manages pipeline to provide extraordinary service to internal and external members.
- Maintains knowledge of TRID guidelines and completes disclosures accordingly
Demonstrates teamwork and leadership -
- Contributes to a positive and motivating work environment that encourages individual growth and success.
- Fulfills commitments to team members
- Communicates effectively with Telhio Credit Union employees
- Actively participates in 1:1 meetings with supervisor and team meetings
- Assists consumer lending or other line of business projects as needed
- Completes funding of home equity loans in the absence of the Home Equity Compliance Specialist
Other duties as assigned -

Qualifications:

Knowledge of Product & Services
Knowledge of Process Procedures
Time Management
Attention to Detail
Knowledge of Telhio's Loan Policy and products
Knowledge of Home Equity and TRID Regulations
Excellent verbal and written communication skills
Organizational Skills
High Professionalism
Ability to work in a fast-paced environment
Analytical and quantitative skill
High school graduate or G.E.D.
Proficient in MS Office Suite, DNA, MeridianLink
Telhio applicants must be able to pass a background check including: credit, drug screen, bondability, and criminal background.

What you will earn:

Competitive salary
Opportunity to earn incentive and bonus
Benefits: several medical plan options, dental, free vision, free life and free disability insurance
Additional financial incentive programs for employees enrolled in our insurance
6% matching and immediately vested 401(k) plan
Generous schedule for 14 paid holidays, vacation and personal time for a healthy work-life balance
Opportunity for personal career growth, continued education and mentorship programs
Volunteer opportunities impacting the local community

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires sitting; some reaching; frequent standing and walking; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds.

This is a Non-Collective Bargaining Unit

Telhio is an Equal Opportunity Employer

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