Senior Sales Operations Manager

Recognized as aMilwaukee Journal SentinelTop Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We're committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

This position provides leadership and strategic direction for Sales Operations, overseeing key teams and serving as a partner in driving operational excellence, data-driven decision-making, and execution of growth goals. The role focuses on aligning sales strategy with technology and processes, advancing analytics capabilities, managing critical programs, and fostering cross-functional collaboration to optimize performance and readiness.

This is not a remote position. Candidates who are located within 50 miles of the West Bend Corporate office will work a hybrid schedule (at least 3 days/week) for collaboration days, team meetings or other in-person events.

The internal deadline to apply is Tuesday, January 6th. External applications will be accepted on a rolling basis while the position remains open.

Key Responsibilities

Provide leadership and direction for Sales Operations and manage development of key team members.
• Serve as a strategic partner to drive operational excellence and support corporate growth goals.
• Own and execute a multi-year operational roadmap aligning sales strategy, technology, processes, and resources.
• Ensure cross-functional alignment with key partners to drive priorities and mitigate risks.
• Lead strategic initiatives to improve operational effectiveness and process optimization.
• Elevate data capabilities within Sales by embedding a data-driven mindset and improving analytical maturity.
• Act as Sales Data Owner, ensuring data integrity, governance, and compliance with enterprise standards.
• Enhance sales reporting and analytics for key business priorities and business intelligence improvements.
• Collaborate with Marketing on agency communication strategies and targeted approaches for partners.
• Serve as business owner for core sales technology solutions, evaluate and recommend new capabilities in collaboration with IT, drive change management for new tools. Oversee agency program management, including performance reporting and program design updates.
• Lead review and updates to Agency Agreement and Profit-Sharing program, including benchmarking and enhancements.
• Drive collaboration with Marketing, Underwriting, Finance, and other units for growth initiatives.
• Maintain oversight of the Sales operating budget and provide updates to sales leadership.
• Serve as Sales contact during internal/external audits and business continuity exercises.

Preferred Experience and Skills

• 8 years of sales operational management
• 3 years of people leadership experience
• Data acumen - ability to analyze complex information, translate insights into strategies, and drive data-informed decisions.
• Demonstrated leadership capabilities, including mentoring and coaching
• Oral and written communication skills
• Collaborative working style, with the ability to build cross-functional relationships and influence stakeholders at all levels
• Technical, Analytical, and Interpersonal skills
• Project Management experience including planning, prioritizing, executing, and delivering on initiatives
• Proven problem-solving ability with attention to detail and the capacity to manage multiple priorities in a fast-paced environment

Preferred Education and Training

• Bachelor's degree in Business, Marketing, Insurance, or related field. MBA Preferred
• CPCU or CIC
• Completion of Program in General Insurance

The salary range for this position is $120,291-$150,364.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.

West Bend offers a comprehensive benefit plan including but not limited to:

• Medical & Prescription Insurance

• Health Savings Account

• Dental Insurance

• Vision Insurance

• Short and Long Term Disability

• Flexible Spending Accounts

• Life and Accidental Death & Disability

• Accident and Critical Illness Insurance

• Employee Assistance Program

• 401(k) Plan with Company Match

• Pet Insurance

• Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates

• Bonus eligible based on performance

• West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.

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