Senior Product-Process Trainer

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Job Description

About the Team

The Learning Solutions team is an energetic, client focused team of professionals whose goal is to provide world class learning experiences to engage, empower and inspire our audience to succeed in their roles. Ideal colleagues:

• Experience in report writing within a community bank or credit union environment
• Familiarity with instructional design and multimedia development tools
• Affinity for teamwork and relationship building
• Creative and eager to enhance learning solutions offerings
• Committed to joining the team and building a long-term career with FIS

What You Will Be Doing

We are seeking a Senior Product-Process Trainer to join our team. This role involves developing and delivering live training for financial institutions and collaborating with Instructional Designers to create self-paced sessions. The trainer will focus on products related to core banking software for credit unions, with additional application and soft-skills training as needed.

• Conduct needs assessments to determine training needs, understand learner profiles, job settings, and system tasks.

• Deliver a full portfolio of multi-day courses and virtual/web-based sessions (5-10), while developing a limited set of new courses (1-3).

• Apply strong presentation, communication, and classroom management skills at FIS facilities or client sites (up to 25% travel).

• Create learning plans for new instructor-led and virtual courses with minimal guidance, as well as provide feedback on course development.

• Stay updated on product changes and revise course materials as needed using standard templates.

• Keep current on financial services trends (banking, wealth management, insurance, regulatory) relevant to FIS products.

• Manage all aspects of training projects, including:
  - Client communication
  - Scheduling and travel planning
  - Status, expense, and forecast reporting
  - Follow-up and issue resolution

What You Bring

• Bachelor's degree in finance or adult education or the equivalent combination of education, training, or work experience.

• Typically, 5 to 8+ years of experience in banking and/or adult education and classroom management.

• Financial or banking experience with a focus on Lending/BackOffice.

• Exceptional presentation, course development, attention to detail, and interpersonal skills.

• Knowledge of adult learning principles and techniques.

• Understanding of banking and financial services, including lending, insurance, wealth management, online banking, card services, and bill payment.

• Excellent customer service skills along with the ability to build credibility and positive client relationships.

• Proficiency with technology and Microsoft Office applications.

• Clear, tactful verbal and written communication with capability to collaborate across all organizational levels.

• Effective time management, problem-solving, project management, leadership, and negotiation skills.

• Resourceful, flexible, dependable.

Added Bonus If You Have

• In-depth knowledge of FIS products and systems, particularly MISER or HORIZON, along with familiarity with FIS procedures and the products being trained.

• Community Banking or Credit Union experience.

What We Offer You

A career at FIS is more than just a job. It's the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech

• Always-on learning and development

• Collaborative work environment

• Opportunities to give back

• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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