Bilingual Spanish RN, Care Management

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the "12 Angry Seniors." Their mission continues to guide everything we do.

Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.

Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.

At SCAN, we believe scale should strengthen-not dilute-our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

Job Description:

*Field position with 80% travel in & around Riverside County*

*CA RN required - M-F 8am-5pm Pacific Time work hours*

The Job

Enhance frail seniors' ability to age in place, manage their health, navigate the health care system, and live independently by providing person-centered care in accordance with care management programs at SCAN. This individual will act as an integral part of the team by working directly with members telephonically and in their homes to triage and assess member needs, resolve immediate access issues, make recommendations to healthcare providers, and ensure appropriate referrals to benefits, resources, and services as needed.

You Will

Provide timely assessment and triage and resolution of complex medical/clinical issues, safety or access issues or special programs.

Provide longitudinal care management which includes coaching, education, navigation, physical assessment, recommendations to PCPs, and referrals to community- based resources.

Promote member engagement and patient activation to ensure optimal self-management for successful health outcomes.

Demonstrates organizational, decision-making, critical thinking, and multi-tasking skills as demonstrated by problem solving and achieving successful member outcomes. Adhere to all SNP Model of Care requirements and procedures. Complete timely and accurate documentation across multiple platforms, including care plans, service plans, and progress notes as necessary within established timeframes.

Completes timely and accurate documentation in multiple platforms to complete assessment and corresponding documentation: care plans, service plans, authorizations, and progress notes as necessary.

Comply with all regulatory and quality agency standards including Centers for Medicare and Medicaid Services (CMS), Department of Managed Health Care (DHC), and Department of Health Care Services (DHCS).

Delegate to other members of the care team as appropriate as the leader of a care management pod structure.

Assess environmental safety in conjunction with other members of the healthcare team.

We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.

Actively support the achievement of SCAN's Vision and Goals.

Other duties as assigned.

Your Qualifications

Bachelor's degree in nursing (BSN) required.

CA Registered Nurse (RN) required.

Graduate or Advanced Degree or equivalent experience preferred.

Certified Case Manager preferred.

BILINGUAL required in English/Spanish. (Test will be administered to assess proficiency if applicable.)

3+ years managed care, healthcare environment, or case management.

2+ years working with seniors and working remotely strongly preferred.

Leadership - Skilled to develops others

Problem Solving - Make critical decisions, often involving high-level risk assessment and the ability to adapt to changing circumstances

Strategic Mindset - Formulates strategy and maps steps to achieve strategic goal

Strong interpersonal skills, including excellent written and verbal communication skills.

Strong organizational skills.

Strong critical thinking skills.

Ability to multitask.

Ability to appropriately maintain confidentiality.

General understanding of NCQA standards, CMS and DHCS regulations.

General knowledge of medical terminology and abbreviations.

Deep understanding of local community resources for seniors.

Travel 80+% of the time in the Riverside County area (CA).

Must have a valid driver's license, automobile insurance and reliable transportation.

Tuberculosis Screening Policy

To ensure the health and safety of our members, if you are selected for this position, your job offer with SCAN will be contingent on providing proof of Tuberculosis screening upon hire or providing proof of a negative screening within the last year. If you have a disability/medical reason or sincerely held religious belief that prevents you to provide information required in this policy, SCAN will initiate and engage in the interactive process to evaluate what, if any, reasonable accommodations may be available.

What's in it for you?

Base salary range: $44.42 to $61.20 per hour

Remote/field position

An annual employee bonus program

Robust Wellness Program

Generous paid-time-off (PTO)

Eleven paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday

Excellent 401(k) Retirement Saving Plan with employer match and contribution

Robust employee recognition program

Tuition reimbursement

An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)