Education Abroad Program Manager

OVERVIEW:

At the Carlson School, we believe that innovative education is driven by a diverse mix of backgrounds, experiences, and thought. Our vision is to prepare students to be global business leaders and challenge them to use business as a force for good by building a community that recognizes the value of diversity and inclusion, and understands power, privilege, and inequity.

The Carlson Global Institute (CGI) Education Abroad team plans and executes business education abroad programs for undergraduate and graduate students at the Carlson School of Management. Unique among public business schools all Carlson undergraduates complete an international experience as a part of their degree. The Education Abroad team is a highly dynamic cross-functional group of 8-10 international education professionals who work collaboratively to deliver high quality programs to a diverse population of students.

This position leads the implementation and administration of a portfolio of faculty-led short-term education abroad courses for CGI. This position reports to the Education Abroad Program Director and works directly with University of Minnesota faculty and students, program providers, and international partners.

As needed this position will work dynamically to support all areas within education abroad programming including domestic courses, exchange partnerships and programming and DEI activities.

The University of Minnesota is driven to create a diverse workforce of the future where people are engaged, connected, thriving and achieving.

This position is based in Minneapolis on the West Bank of the University of Minnesota Twin Cities campus. The program manager may be able to perform up to two workdays each week remotely, dependent on team coverage, event scheduling and in line with the college's flexible work guidelines.

JOB DESCRIPTION:

Program Development & Implementation - 50%

• Manage a portfolio of education abroad programs, which includes the implementation of all overseas arrangements, course schedules and related logistics, student recruitment, admissions, advising, orientation, health and safety, and registration processes.
• Lead and coordinate systematic evaluation of programs, analyze student evaluations, interpret data and make recommendations for improving the quality of the educational and cultural experience for students.
• Assist program directors with recruiting faculty and preparing selected faculty to lead and teach short-term programs and collaborate with faculty on program development.
• Collaborate with multiple stakeholders (faculty, students, program providers, partner universities, program directors) to organize logistical arrangements, deliver related content, arrange program seminars, site visits, excursions and other details for faculty-led short-term programs as needed.
• Oversee and manage contract processing and purchase order submissions for faculty-led programs. Troubleshoot and problem solve contract issues in collaboration with the Office of General Counsel.
• Forecast, develop, and monitor budgets and manage revenue and expenses for program portfolio. Pay invoices for program expenses and develop reports for Program Director as needed for a portfolio of program budgets.
• Travel abroad to serve as staff leader supporting faculty-led program as needed in January, Spring Break or May sessions
• Interpret and implement department and university policies and procedures in the development of education abroad programs, and while serving as staff leader

Program Promotion - 25%

• Develop and update communication plans and materials associated with education abroad programs including but not limited to promotional materials, program websites, presentations, and pre-departure messaging to multiple stakeholders.
• Represent CGI at school and university-wide promotional, prospective student and outreach events (e.g., Orientations, MBA Networking Events, Learning Abroad Fair, EAN), at professional conferences, with partner universities and program providers.
• Execute and participate in education abroad promotional activities and events designed to increase student participation on CGI programs.
• Contribute content to CGI social media sites, newsletters, year-in-review, and other publications.
• Maintain relations and serve as an effective liaison with Carlson School and U of M offices (MBA, MA-HRIR, Undergraduate Program, Learning Abroad Center, etc.) regarding program promotion, recruitment and development information.

Student Advising - 20%

• Advise a diverse array of University of Minnesota undergraduate and graduate students before, during, and after program participation on program selection, application, financial aid and scholarships, education abroad policies and procedures, and related administrative issues.
• Triage challenging and complex student situations and determine appropriate management and referral. Communicate with and involve Director of Education Abroad and program directors, Carlson School and University offices in final recommendations/solutions.
• Acquire and maintain basic familiarity with best practices in advising students with diverse identities (e.g. low socio-economic status, first generation, mental health, veteran status, disability, GLBTQ+).
• Train education abroad advisers on program portfolio as relevant for CGI advising purposes.
• Collaborate on the on-going improvement of advising resources and streamline processes across advising centers (e.g. undergraduate and MBA) around the Carlson School and the University (e.g. Learning Abroad Center, OneStop, etc.).
• Acquire and maintain familiarity with all education abroad programs offered by CGI and basic familiarity with Learning Abroad Center programs for advising purposes.
• Participate in review committees across the Education Abroad team as needed.

Miscellaneous - 5%

• Participate and actively contribute at all levels of department staff and team meetings.
• Provide support during international residency and welcome programs.
• Represent CGI and the Carlson School at selected local, national and international committee activities to promote the Carlson School and its programs.
• Lead and implement department projects, events, and initiatives as they arise and support as needed.
• Other duties as assigned.

** The employer reserves the right to change or assign other duties to this position **

This position is not eligible for H-1B or green card sponsorship.

*MINIMUM / ESSENTIAL QUALIFICATIONS:

• Bachelor's degree
• A minimum of 4 years' experience in a relevant organization with responsibilities in program administration, advising, event planning, travel planning, and/or project management
• An intercultural background as demonstrated through at least one year of living/working/studying in another cultural context
• Demonstrated experience with equity, diversity, access and inclusion in a professional capacity
• Fiscal management experience that includes managing multiple budgets
• Experience reviewing proposals from vendors and negotiating contracts
• Ability to travel internationally for 1-3 weeks at a time on CGI business
• Ability to occasionally work alternate, flexible, and extended schedules to accommodate travel, time zone differences, and/or emergency response

*PREFERRED QUALIFICATIONS / SELECTION CRITERIA:

• Experience administering education abroad programs
• Demonstrated experience working effectively across hierarchies and power structures
• Ability to work in a fast-paced environment and prioritize conflicting demands
• Demonstrated diplomacy and discretion
• Ability to work well with and adapt communication to a wide variety of stakeholders
• Knowledge of theory and practice in areas such as student development, equity and diversity, experiential learning, and/or curriculum design
• Familiarity with CQ, IDI and/or other intercultural assessment tools

Pay Range: $56,500 - $63,000, depending on education/qualifications/experience

Time Appointment: 100% Appointment

Position Type: Faculty and P&A Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).