Installation Support Coordinator - PlayCore Southern Fulfillment Center

Summary

The Installation Support Coordinator is responsible for coordinating repair appointments for PlayCore installation support teams. This role serves as the central communication point between installers, customers, and internal teams, ensuring schedules are accurate, job notes are updated daily in Monday.com, and installer portals remain current. Light travel may be required to support field operations or team coordination.

Essential Duties and Responsibilities

The Install Coordinator promotes the Company's mission and values-based culture through

professionalism, accountability, and clear communication.

Manages

• Installation schedules across multiple crews and regions
• Job readiness, site requirements, materials, and logistics
• Project documentation including job folders

Safety

• Ensures installers receive required jobsite safety information
• Confirms site access, PPE requirements, and special conditions are communicated
• Tracks incident reports and escalates safety concerns as needed

Quality

• Verifies installations align with approved plans, specs, and manufacturer guidelines
• Coordinates corrections, punch lists, and follow-up visits
• Supports compliance with ASTM, CPSI, and local code requirements

Productivity

• Optimizes crew schedules to maximize efficiency and reduce downtime
• Coordinates deliveries, and site readiness
• Tracks job status, delays, and reschedules proactively

Coordinates

• Communication between sales reps, installers, vendors, and customers
• Job changes, field issues, and scope clarifications

Supervisory / Administrative Responsibilities

• No direct reports, but provides daily coordination and direction to field crews
• Maintains accurate job data in project management systems (e.g., Monday.com)
• Prepares reports on backlog, scheduling, and job completion

Other duties may be assigned by Manager or Supervisor.

Competencies

• Analytical Decision-Making
• Communication
• Learning & Development
• Planning & Organizing
• Professionalism & Integrity
• Teamwork & Relationship-Building
• Results Orientation
• EEO Accountability

Education and/or Experience

• High school diploma or equivalent required
• 2-5 years' experience in construction coordination, installation scheduling, or project

administration preferred

• Experience with playground equipment, construction, or trade scheduling strongly preferred
• CPSI certification or willingness to obtain is a plus

Travel

• Limited travel may be required for site visits
• Majority of work performed in an office

Describe the amount of travel and in what geographical areas.

Language Skills

Ability to read and interpret plans, safety rules, and procedure manuals.

Ability to write routine reports and correspondence and communicate effectively with installers,

customers, and municipal officials.

Reasoning Ability

Ability to define problems, collect information, establish facts, prioritize tasks, and draw valid

conclusions in a fast-paced environment with multiple active projects.

Computer Skills

Proficiency in:

• Microsoft Excel, Word, and Outlook
• Project management software (Monday.com or similar)
• PDF tools and basic document management systems

Other Skills

• Strong follow-up and attention to detail
• Ability to manage competing priorities and deadlines

Physical Demands

• While performing the duties of this job, the employee will frequently walk and sit; use hands
• and fingers, handle or feel; reach with hands and arms and talk or listen.
• The employee will occasionally lift and/or move up to 25 pounds. (50 pounds is the max)
• Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment

• Team Building
• Occasional site visits
• Office computer and frequent phone use

PlayCore and its family of brands considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status.