Director - SAP Solution Delivery - Finance

Summary:

Under the direction of the Senior Director - SAP Solution Delivery Leader, the Director - SAP Solution Delivery - Finance will play a pivotal role in defining and managing the product and service strategies within the designated SAP portfolio. This leader will collaborate closely with Business-Facing IT Leaders, Enterprise Architects, and IT Delivery Managers to design and deliver high-quality SAP services and solutions.

The Director - SAP Solution Delivery - Finance will be accountable for all aspects of new and existing services and products within the Cencora SAP Finance landscape. This includes negotiating Service Level Agreements (SLAs), defining and costing services, conducting service reviews, and reporting on service performance metrics. The role also includes managing team leaders within the portfolio while providing mentorship and guidance to team members to ensure the strategic goals of the organization are met.

Responsibilities include:

Responsible for Delivery of all solutions (Products) within the SAP Finance deployment at Cencora Responsible for platform monitoring, Incident and Request management (Services) for the SAP systems within Cencora Key Accountabilities shall include the following:

SAP Functional Architecture and Estimation: Lead the design and estimation of SAP solutions that align with business requirements and organizational goals. Ensure solutions are scalable, cost-effective, and address current and future business needs.

Solution Quality and Audit: Maintain high standards of solution quality by conducting regular audits to verify adherence to best practices, design standards, and organizational guidelines. Identify and address gaps to ensure optimal performance and reliability.

Solution Compliance: Ensure all SAP solutions meet regulatory, legal, and corporate compliance requirements, including adherence to data privacy regulations and industry standards such as GDPR, HIPAA, and SOX.

Solution Delivery: Oversee the delivery of SAP solutions, ensuring timely completion, alignment with project goals, and seamless integration into the existing systems landscape. Collaborate with cross-functional teams to meet business objectives.

Platform Health & Monitoring: Proactively monitor the SAP platform to ensure system health, availability, and performance. Identify and resolve issues before they impact business operations, ensuring a robust and reliable infrastructure.

Incident Resolution: Manage and resolve incidents related to SAP systems, ensuring timely and effective resolution to minimize disruptions. Act as an escalation point for critical issues and collaborate with support teams to develop long-term solutions.

Talent Management: Lead, mentor, and develop team members to build a high-performing SAP functional team. Foster a culture of collaboration, innovation, and continuous learning while effectively managing team resources and succession planning.

Department and Project Finance: Manage departmental and / or project budgets and financial performance, ensuring cost-effective use of resources while delivering high-quality SAP solutions. Support financial planning and reporting for SAP-related initiatives.

Vendor and Stakeholder Management: Collaborate with SAP vendors and service providers to ensure effective delivery of contracted services and solutions. Negotiate contracts and manage vendor performance to ensure cost-effective and high-quality service delivery. Build strong relationships with business stakeholders to understand their needs and ensure SAP services meet organizational goals.

Continuous Improvement: Identify and implement opportunities for optimizing SAP support and operational processes, leveraging automation and best practices. Drive initiatives to reduce system downtime, improve system performance, and enhance user experience. Stay updated on new SAP features, tools, and updates, and recommend adoption strategies.

Reporting and Communication: Provide regular status updates and reports on operational performance, incidents, and improvement initiatives to leadership. Communicate effectively with stakeholders to ensure transparency and alignment on SAP operations and support activities.

Educational & Experience Requirements:

• Bachelor's degree in computer science, Business Administration, or a related field with relevant experience.

• Progressive leadership experience over 15 or more years in an SAP global environment with significant business exposure, preferably in a regulated industry environments like Pharmaceutical, Medical Devices & Life Science.

• ITIL v3 Foundation Certified, Certified Scrum Master

• Certification in SAP & Certified Scrum Master are preferred

• Strong understanding of commercial business processes including OTC, PTP and Logistics

• High level understanding of several components of IT such as: Product Management, Technical Architecture, Business Analysis, Testing or Operations and Support

• Proven experience in various automation tools and methods like RPA, AIOps and GenAI to drive business productivity and operational efficiency

• Excellent written and verbal communication skills, including the ability to respond well under pressure

• Subject matter expertise in both the business and technology

• Skilled in conflict management

• Experience working in a matrix environment

Minimum Skills, Knowledge & Ability Requirements:

• Able to anticipate customer needs and expectations

• Able to influence associates who are not in your direct reporting structure

• Demonstrated strategic agility

• Advanced interpersonal skills: able to establish and maintain relationships and navigate formal and informal networks to create results

• Clear understanding of project capital and expense budgeting and accounting skills and the related financial systems

• Advanced communication, negotiation, and conflict resolution capabilities at all levels of management

• Strong presentation skills

• Advanced ability to adapt to change, handle pressure, and adjust plans to meet changing needs, and solve problems creatively

• Advanced decision-making skills

• Advanced analytical and problem-solving skills to evaluate issues and apply knowledge to identify and implement appropriate solutions

• Strong ability to prioritize workload, consistently meet deadlines, and take the appropriate level of independent action when necessary

• Able to travel at a minimum of 25%

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

.