Practice Coordinator

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Practice Coordinator

Location(s): Brisbane, CA
(Hybrid)

Shift & Schedule:

• Day Shift: 5 x 8 hours.
• Monday-Friday
• Schedule options:
  • 8:00 AM - 4:30 PM or
  • 8:30 AM - 5:00 PM
• No weekends.

Position Overview
The Practice Coordinator II supports call center and patient service operations by handling a high volume of patient calls, navigating multiple patient record systems, and delivering accurate, efficient customer service in a fast-paced healthcare environment.

Candidate Priority Criteria

Candidates will be prioritized in the following order:

1. Fully compliant and APeX-trained candidates.
2. APeX-trained candidates who are partially compliant.
3. Candidates with prior experience who are not currently compliant.
4. Candidates who meet job qualifications but are not APeX-trained or compliant

Note: APeX-trained candidates are strongly preferred; non-APeX-trained candidates will be considered.

Key Responsibilities

• Serve as a call center-based Patient Service Representative (PC II).
• Manage an average of approximately 50 patient calls per day.
  • Current team average: ~35 calls per day.
• Navigate multiple patient record and scheduling systems efficiently.
• Provide accurate information and high-quality customer service to patients.
• Maintain professionalism while handling sustained periods of phone-based and computer-based work

• Strong computer skills, including proficient keyboarding.
• Experience with at least two Microsoft Office applications (Outlook, Word, Excel).
• Demonstrated ability to work across multiple patient record systems simultaneously.
• Ability to sit at a computer workstation with telephone headset for extended periods.
• Strong attention to detail and ability to work in a high-volume environment

• High School Diploma or equivalent and 4 years of related experience

• College degree and 6 months of related experience.

• Equivalent combination of education and experience.

• APeX (Epic) training and experience.
• Prior work experience with University Health.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.