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Description Position Summary The Executive Medical Director for the East Region provides clinical leadership and expertise for the UNC Health Capacity Command Center - East Region. This role offers professional guidance to clinicians and operational leadership on matters related to managing interhospital patient flow and hospital capacity while optimizing staff engagement. The position is a 0.25 FTE administrative role and reports to the UNC HCS Executive Medical Director for Capacity Creation & Management, while partnering with the Executive Medical Director for the West Region. Description of Job Responsibilities
- Assists with the oversight and accountability of clinical services for UNC Health Capacity Command Center - East, including ensuring the goals and operating procedures of the department align with the priorities of UNC Health's strategic vision. In partnership with Capacity Command Center Regional Satellite Director, they will:
- Plan, develop, and evaluate clinical processes associated with the department's operations
- Partner with Capacity Command Center operational leaders and fellow Executive Regional Medical Director(s) to address EMTALA concerns
- Take part in local regional satellite budgeting, clinical protocol alignment with the system, and local regional provider escalations as appropriate
- Partners closely in dyad with Satellite Operations Director to ensure optimal patient, staff, and clinician experience while ensuring exceptional quality of care.
- Participates in cross-collaboration with the operational and medical leadership from affiliated command center regional satellite(s)
- Actively involved in outreach activities with affiliated and non-affiliated facilities utilizing local regional satellite services
- Present and participatory in local capacity meetings
- Leading Change - Identifies and enlists the support of key local physicians and groups to promote collaboration.
- Takes steps to remove barriers or accelerate process pace related to patient flow and capacity management
- Serves as a role model by demonstrating commitment to innovation and continuous improvement in organizational performance
- Participates in system transfer case review, regional satellite case review and local quality meetings to optimize departmental success and address process change recommendations and escalation needs
- Provides education regarding EMTALA and transfer center protocols to stakeholders and shares relevant data
- Leading People - Supports local regional satellite staff toward meeting the organization's vision, mission, and goals.
- Actively participates in, and encourages an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts
- Treats sensitive or confidential information appropriately
- Works collaboratively with provider stakeholders toward solutions that accomplish organizational objectives
- Results Driven - Exceeds departmental and organizational goals and customer expectations.
- Involved in local quality improvement activities and the development of clinical pathways and protocols integral to effective patient transfer and capacity management operations
- Supportive of decisions that produce high-quality results by applying clinical influence, addressing challenges, and escalating risks affecting safe and efficient patient throughput
Qualifications/Competencies:
- Board certified/eligible physician in their practice specialty
- NC Medical License
- Minimum 7 years of clinical practice; leadership experience preferred
- Exceptional relationship building and networking skills
- Skilled in creating effective partnerships with the medical staff, external providers, and others to improve safe patient flow
- Outstanding communication skills; can express opinions openly and non-defensively
- Strong work ethic, unquestionable integrity, and character
- Approachable, flexible, and adaptable to change
- Strong attention to detail and accuracy; excellent organizational skills
- Visible leader who approaches leadership through regular, direct communication with command center staff, senior leaders, and affiliate/non-affiliate leaders, both provider and non-provider stakeholders
- Possesses strong knowledge of the healthcare field including current and future capacity management and patient flow trends, its associated technology, and information affecting the field and organization
- Ability to negotiate and maneuver through complex situations and resolve complicated problems and issues
For more information, please contact Laura Oakes, MHA, CPRP at Laura.oakes@unchealth.unc.edu. Job Details Legal Employer: NCHEALTH Entity: Shared Services Organization Unit: Capacity Command Center Work Type: Part Time Standard Hours Per Week: 10.00 Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: US:NC:Chapel Hill Exempt From Overtime: Yes
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UNC Health Care
Jan 09, 2026