Executive Medical Director, UNC Health Capacity Command Center - West Region

Description

Position Summary

The Executive Medical Director for the West Region provides clinical leadership and expertise for the UNC Health Capacity Command Center - West Region. This role offers professional guidance to clinicians and operational leadership on matters related to managing interhospital patient flow and hospital capacity while optimizing staff engagement. The position is a 0.25 FTE administrative role and reports to the UNC HCS Executive Medical Director for Capacity Creation & Management, while partnering with the Executive Medical Director for the East Region.

Description of Job Responsibilities

• Assists with the oversight and accountability of clinical services for UNC Health Capacity Command Center - East, including ensuring the goals and operating procedures of the department align with the priorities of UNC Health's strategic vision. In partnership with Capacity Command Center Regional Satellite Director, they will:
• Plan, develop, and evaluate clinical processes associated with the department's operations
• Partner with Capacity Command Center operational leaders and fellow Executive Regional Medical Director(s) to address EMTALA concerns
• Take part in local regional satellite budgeting, clinical protocol alignment with the system, and local regional provider escalations as appropriate
• Partners closely in dyad with Satellite Operations Director to ensure optimal patient, staff, and clinician experience while ensuring exceptional quality of care.
• Participates in cross-collaboration with the operational and medical leadership from affiliated command center regional satellite(s)
• Actively involved in outreach activities with affiliated and non-affiliated facilities utilizing local regional satellite services
• Present and participatory in local capacity meetings
• Leading Change - Identifies and enlists the support of key local physicians and groups to promote collaboration.
• Takes steps to remove barriers or accelerate process pace related to patient flow and capacity management
• Serves as a role model by demonstrating commitment to innovation and continuous improvement in organizational performance
• Participates in system transfer case review, regional satellite case review and local quality meetings to optimize departmental success and address process change recommendations and escalation needs
• Provides education regarding EMTALA and transfer center protocols to stakeholders and shares relevant data
• Leading People - Supports local regional satellite staff toward meeting the organization's vision, mission, and goals.
• Actively participates in, and encourages an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts
• Treats sensitive or confidential information appropriately
• Works collaboratively with provider stakeholders toward solutions that accomplish organizational objectives
• Results Driven -Exceeds departmental and organizational goals and customer expectations.
• Involved in local quality improvement activities and the development of clinical pathways and protocols integral to effective patient transfer and capacity management operations
• Supportive of decisions that produce high-quality results by applying clinical influence, addressing challenges, and escalating risks affecting safe and efficient patient throughput

Qualifications/Competencies

• Board certified/eligible physician in their practice specialty
• NC Medical License
• Minimum 7 years of clinical practice; leadership experience preferred
• Exceptional relationship building and networking skills
• Skilled in creating effective partnerships with the medical staff, external providers, and others to improve safe patient flow
• Outstanding communication skills; can express opinions openly and non-defensively
• Strong work ethic, unquestionable integrity, and character
• Approachable, flexible, and adaptable to change
• Strong attention to detail and accuracy; excellent organizational skills
• Visible leader who approaches leadership through regular, direct communication with command center staff, senior leaders, and affiliate/non-affiliate leaders, both provider and non-provider stakeholders
• Possesses strong knowledge of the healthcare field including current and future capacity management and patient flow trends, its associated technology, and information affecting the field and organization
• Ability to negotiate and maneuver through complex situations and resolve complicated problems and issues

For more information, please contact Laura Oakes, MHA, CPRP at laura.oakes@unchealth.unc.edu.

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: Capacity Command Center

Work Type: Part Time

Standard Hours Per Week: 10.00

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Yes

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.