Jira Administrator

T-Rex is seeking a Jira Administrator to support our Defense Healthcare Medical Systems (DHMS) program.The Architecture & Service Excellence (A&SE) SDLC Next Support Tier 1 Helpdesk and Jira Admin supports data tracking, reporting, and execution visibility across DHMS initiatives. This role helps leadership clearly understand what work is underway, what is on track, and where risks or delays may exist.The position blends Tier 1 helpdesk support with platform enhancement work. The Tier 1 Helpdesk and Jira Administrator ensures that service requests, enhancement requests, and incident reports are triaged and handled in a timely manner. The Jira Administrator also liaises with customers to understand and diagnose issues, as well as build out solutions. This individual will work closely with program leadership, government counterparts, product owners, and delivery teams.

The Defense Healthcare Management System is transforming the delivery of healthcare and advance data sharing through a modernized electronic health record for service members, veterans and their families. The Workforce 3.0 program within DHMS is a managed solution that leverages innovative new processes, methods, and best-in-class methodologies from the private sector to enable the entire PEO DHMS workforce to deliver world-class technology. The DHMS systems provide important health IT capabilities to 9.6 million active-duty military, their families, and their beneficiaries. This program supports management of technical deployments, field deployments, and technology training/adoption. Let's talk about how you can help make a difference!

Responsibilities:

• Provide Tier 1 support for SDLCNext platform (Jira, Confluence, JSM), ensuring timely resolution of incidents and service requests
• Administer and maintain the SDLCNext platform, including configuration, user management, and workflow optimization
• Troubleshoot and resolve issues related to Jira configurations, plugins, and integrations
• Develop and maintain custom scripts and automation workflows in Jira to streamline operations and enhance system functionality
• Build, maintain, and validate data sets used for dashboards, metrics, and leadership reporting
• Manage JIRA data and reporting, including backlogs, sprints, epics, story status, and dependencies
• Pull and analyze JIRA data to support sprint planning, retrospectives, and leadership briefings
• Track issues, blockers, and dependencies and ensure they are visible to leadership
• Document processes, configurations, and scripts to support knowledge sharing and operational continuity

Requirements:

• Experience supporting Tier 1 service operations and execution tracking for within the Atlassian tool suite (Jira, Confluence, JSM) in a federal or large-scale enterprise environment
• Strong experience working with Jira in an Agile or mixed Agile environment, including backlog, sprint, epic, and dependency management
• Hands-on scripting and automation experience in Jira (e.g., ScriptRunner/Groovy, Jira Automation, JQL, REST APIs) to streamline workflows and reporting
• Ability to organize, analyze, and explain work progress using Jira data and reports; build and validate datasets for dashboards and leadership updates
• Experience working with multiple stakeholders, including program leadership, engineering teams, service desks, and government counterparts
• Strong attention to detail and commitment to data accuracy, configuration governance, and permission integrity
• Ability to manage multiple tasks and priorities simultaneously; triage tickets, maintain SLAs, and meet reporting deadlines

KEY COMPETENCIES:

• Tier 1 helpdesk mindset: disciplined triage, SLA adherence, and customer-service excellence
• Advanced Jira administration and JQL skills; proficiency with Jira Automation and ScriptRunner/Groovy
• Clear grasp of Agile practices (backlogs, sprints, epics, dependencies) and maintaining board hygiene
• Strong troubleshooting across configurations, plugins, and integrations; quickly isolate root causes and implement fixes
• Ability to translate technical details and execution status into plain-language updates for leadership and stakeholders
• Governance and security awareness, including permission integrity, configuration standards, change control, and thorough documentation
• Proactive identification of blockers, dependencies, and risks; drive visibility and resolution across teams
• Effective time management and adaptability in dynamic environments; balance support, enhancements, and stakeholder requests

Desired Skills:

• Prior experience with DHMS, DHA, or similar federal programs is preferred but not required

T-Rex Overview

Established in 1999, T-Rex Solutions, LLC is a proven mid-tier business providing data-centric mission services to the Federal government as it increasingly tries to secure and leverage the power of data. We design, integrate, secure, and deploy advanced technical solutions for our customers so they can efficiently fulfill their critical objectives. T-Rex offers both IT and professional services to numerous Federal agencies and is a leader in providing high quality and innovative solutions in the areas of Cloud and Infrastructure Services, Cyber Security, and Big Data Engineering.

T-Rex is constantly seeking qualified people to join our growing team. We have built a broad client base through our devotion to delivering quality products and customer service, and to do that we need quality individuals. But more than that, we at T-Rex are committed to creating a culture that supports the development of every employee's personal and professional lives. T-Rex has made a commitment to maintain the status of an industry leader in compensation packages and benefits which includes competitive salaries, performance bonuses, training and educational reimbursement, Transamerica 401(k) and Cigna healthcare benefits.

T-Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.

In compliance with pay transparency guidelines, the annual base salary range for this position is $100,000 - $130,000. Please note that the salary information is a general guideline only. T-Rex considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer.

T-Rex offers a diverse and collaborative work environment, exciting opportunities for professional growth, and generous benefits, including: PTO available to use immediately upon joining (prorated based on start date), paid parental leave, individual and family health, vision, and dental benefits, annual budget for training, professional development and tuition reimbursement, and a 401(k) plan with company match fully vested after 60 days of employment among other benefits.