Network Engineer

CU*Answers

Jan 16, 2026
Description CUAnswers is seeking a Network Engineer* to support and strengthen our network and systems environment while collaborating closely with the VP of Network Infrastructure, Network Engineering team members, and other internal teams such as Client Support & Operations, Computer Operations, and Client Services. This role will also serve as an escalation point for network/system issues and will help lead internal and external projects from management handoff through completion. This is a second shift position working 3:00pm-12:00am. The ideal candidate demonstrates strong independent judgment, the ability to assess complex situations, manage competing priorities, and make informed decisions that align with organizational goals. What You'll Do* You'll support and maintain secure, reliable infrastructure across CUAnswers and its managed client environments, including: Design, install, configure, maintain, and troubleshoot network devices * Support managed client LANs, WANs, and servers * Configure and troubleshoot Linux servers and related applications * Configure and troubleshoot Windows servers and related applications * Maintain strong security and audit compliance across the CUAnswers network Serve as an escalation path for troubleshooting and support efforts * Lead assigned projects to completion and create project documentation (including troubleshooting and DR procedures) * Evaluate technology solutions and recommend new tools/services * Maintain applicable vendor certifications to support partner status What You Bring * High School diploma or equivalent required (Equivalent experience: 2-3 years in IT) * Two-year business-related degree preferred (or equivalent experience) * Strong written and verbal communication skills * Ability to work with internal teams and external clients professionally * Ability to learn new software/tools independently * CUBASE experience is a plus (not required) Ability to travel to client sites and other locations (auto/plane) as needed * Valid driver's license with insurable driving record required Knowledge You Bring Network fundamentals * Ping, Traceroute, Tcpdump, Wireshark * DNS, SMTP, HTTP, SSH * OSI model, NAT, firewall concepts * Routing (static/dynamic), Switching (STP/VLAN) * VPN technologies, TCP vs UDP Microsoft fundamentals * Active Directory, Group Policy, file system permissions * DNS/DHCP, IIS, Exchange Server, SQL Server * Microsoft 365, Entra ID, Intune, Defender/Security * Exchange Online, OneDrive, SharePoint Additional helpful skills * Email systems, SSL certificates, antivirus tools * Backup technology, cloud services * VMWare/Hyper-V * Multi-factor authentication (MFA) Why You'll Love Working With Us * A positive, team-driven environment. * Opportunities to learn, grow, and support multiple departments. * A role where you directly contribute to creating an exceptional client and staff experience. * A mission-driven cooperative organization focused on serving credit unions and their communities. *What is CUAnswers?** CUAnswers is a Credit Union Service Organization (CUSO) that is owned by its credit union clients that we support. We offer a full suite of integrated solutions to these credit unions that allow them to serve their members. Join us and help advance a mission-driven cooperative culture built on innovation and industry leadership! Requirements WORK ENVIRONMENT & PHYSICAL ACTIVITIES CUAnswers operates in a professional office building setting. Some job assignments at CUAnswers are primarily conducted within the office building(s) while others have moderate to extensive travel responsibilities as described in the Job Functions and/or Job Qualifications section(s) above. CUAnswers is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. Notice This job description is not intended to be, nor should be construed as a contract for employment. CUAnswers makes no guarantee of permanent employment. This job description is to be used as a guideline to give the employee an understanding of what CUAnswers has defined this position to be. CUAnswers will make reasonable accommodations for the known physical or mental disabilities of qualified applicants unless to do so would cause an undue hardship. Disabled individuals who feel accommodation is needed to perform their job, or the job for which they have applied, must notify CUAnswers in writing of the need for reasonable accommodation within 180 days after the date the individual knew or reasonably should have known that an accommodation was needed. CUAnswers, thereafter, will make all reasonable accommodations unless to do so would pose an undue hardship. CUAnswers is willing to accommodate disabilities to the extent a financial service organization can without impacting financial control or member service. CU*Answers is an Equal Opportunity Employer.