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Patient Access Liaison - Neurosurgery - Full Time(40Hrs)/Days - West Bloomfield

Henry Ford Health System
United States, Michigan, West Bloomfield
Jan 17, 2026
Patient Access Liaison - Neurosurgery Location: West Bloomfield, MI Department: Neurosurgery Employment Type: Full-Time Position Summary The Patient Access Liaison for Neurosurgery plays a critical role in ensuring seamless patient access and scheduling across all sites of practice. This position serves as the centralized owner of the neurosurgery master schedule templates, with sole responsibility for schedule changes and ongoing maintenance. Under general supervision, the Patient Access Liaison proactively manages, monitors, and reports on outpatient clinic availability, ensuring standardized and consistent scheduling practices throughout the service line. This role collaborates closely with Contact Center teams, RPO, providers, and clinical staff while remaining highly responsive to patient and referring physician scheduling needs. Key Responsibilities Own and manage the neurosurgery product line master schedule templates, including all provider and clinic resource schedules Maintain consistent and standardized scheduling practices, protocols, and procedures across all sites of practice Serve as the centralized scheduling and access resource for patients, referring physicians, and internal teams Proactively manage and report on outpatient clinic availability for all scheduled neurosurgery resources Collaborate with Contact Center, RPO, and other scheduling areas to ensure efficient patient access Ensure accuracy and consistency of departmental provider templates and master schedules across the service line Follow up on required medical clearances to ensure completion prior to scheduled surgeries Assist with scheduling peer-to-peer reviews and sending/following up on appeal-related faxes Support central authorization teams by gathering and providing required information as needed Assist with surgical scheduling processes, including familiarity with surgical boards (preferred) Provide exceptional customer service while managing multiple priorities in a fast-paced environment Education & Experience Required High School Diploma or G.E.D. required Associate's degree or two (2) or more years of college preferred Minimum of three (3) years of experience in a business office or healthcare environment Prior experience with appointment scheduling and schedule maintenance required Analytical experience preparing and managing physician schedules preferred Strong computer skills in a patient scheduling environment Proficiency with Microsoft Office applications required Preferred Qualifications EPIC experience strongly preferred Knowledge of neurosurgery workflows (preferred, not required) Experience supporting surgical scheduling and authorization processes Familiarity with surgical boards is a plus Strong multitasking abilities with excellent attention to detail Team-oriented mindset with strong communication and follow-up skills Skills & Competencies Strong organizational and time management skills Ability to manage complex scheduling and competing priorities Effective collaboration across multidisciplinary teams Patient-focused approach with a commitment to access and service excellence Additional Information Organization: Henry Ford Medical Group Department: Neurosurgery_W Bloomfield Shift: Day Job Union Code: Not Applicable