New

Patient Service Coordinator III

Massachusetts General Hospital
United States, Massachusetts, Revere
300 Ocean Avenue (Show on map)
Jan 21, 2026
In this role, you will oversee a team of patient coordinators and perform both administrative and operational functions to support smooth and efficient practice operations under minimal supervision. You will coordinate coverage for the front desk and checkout, oversee provider and resident schedules, and ensure daily workflows run effectively. Responsibilities also include answering and appropriately routing incoming calls, delegating in basket assignments, and ensuring accurate documentation of patient communications. You will act as a super user for scheduling, registration, and billing systems, providing guidance and training to team members while assisting with more complex scheduling needs such as template changes and schedule blocking. In collaboration with leadership, you will help oversee daily staff activities and provide functional guidance to office and practice assistants. This role requires strong prioritization skills, flexibility, and the ability to adapt quickly to real time operational changes, including supporting referral workflows and managing incoming messages related to prior authorizations, provider questions, prescription refills, and test results. Additional responsibilities include scheduling patient appointments, maintaining appointment records, processing patient billing forms, scanning documents into the medical record, accepting co payments as needed, ordering office supplies, and providing lunch coverage to ensure consistent front desk and administrative operations. As our practice continues to evolve, we are seeking someone who is open to change and comfortable supporting ongoing process improvements. An understanding of the pediatric component of the practice is essential. Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience office experience 3-5 years required Knowledge, Skills and Abilities - Strong technology and MS Office skills - Advanced Outlook, Word, Excel, PowerPoint Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. - Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. - Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively. - Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. - Managing one's own time and the time of others. - Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. - Ability to proofread and edit written documents. The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.