New

Program Manager, Medical Affairs

Massachusetts General Hospital
United States, Massachusetts, Boston
125 Nashua Street (Show on map)
Jan 21, 2026
PRINCIPAL DUTIES AND RESPONSIBILITIES: Medical Policy Committee/Medical Staff Executive Committee (MPC/MSEC) Responsible for project managing day-to-day activities related to the work of the MPC and MSEC at MGH, BWH, MEE and FH, managing the flow of both new and renewal of clinical policies, protocols, guidance documents, and forms through the committees Oversees an open comments process for new policies, as needed, which includes distributing policies via appropriate communications and receiving and organizing comments for the committee's review. Responsible for maintaining current policies in the site designated policy system e.g. Ellucid. oContinuous tracking of all document expiration and approval dates. oCommunicating with document owners for updated versions. oShepherding the drafts and owners through the committee approval process. oReporting and troubleshooting policy platform system issues or concerns. oTracking all document and form requests from owners and communicating items to the appropriate Executive Committee Chairs for follow up until resolved. oAssisting with development of agendas and topic prioritization. oSupporting the committees with other administrative tasks, communication and system support. Physician Incentive Program Coordinate the implementation and process improvement of the AMC Physician Incentive Program at Massachusetts General Hospital and Brigham and Women's Hospital. oManage and maintain the Incentive Program inbox. oServe as central resource for all issues related to the Incentive Program. oResponsible for ongoing communication with Vice Chairs of Quality and Administrative Directors to ensure program standards are met. oLeads the iterative process of new measure development for the departments. Encourages development of rigorous, meaningful measures. Evaluates potential data sources, including specific variables to facilitate measure calculations. Writes detailed measure specifications when necessary. oCoordinates the appeals process at the end of the term, including making preliminary decisions to grant or deny appeals, presenting appeals to Incentive steering committee, and communicating appeals decisions and payments with physicians. oPerform quality checks of data and create quality check lists to ensure accuracy of data. oFacilitate communications with various departments to promote programs' efficacy. oMaintain the program forms, materials, and contact list of key administrators and physicians for routine distributions. oManage and help grow the Salesforce database for the program. oDownload data and distribute reports to departments. Additional Responsibilities Provide project management for the annual meetings and other initiatives related to medical affairs as needed. Project management and implementation of a variety of initiatives for the OCMO as needed, including but not limited to the Baker Initiative for Patient Experience, the AMC special events and awards, and other engagement events and programming Evaluates the scope of a project and identifies critical factors to ensure successful completion. Develop workflows, processes, and procedures to improve operational efficiency and effectiveness of this initiative. *Other duties, as assigned by the AMCO CMO and Executive Director of the AMC CMO. SKILLS/ABILITIES/COMPETENCIES REQUIRED Excellent interpersonal/communications skills. Must be able to work independently and exercise appropriate judgment as necessary. Ability to interact with individuals at all levels of the organization. Requires attention to detail to accomplish critical tasks and understand the impact of results on departments, current systems and the organization as a whole. Requires the ability to assess all assigned work and manage time appropriately to meet deadlines, must be highly organized and be able to juggle multiple priorities effectively. Enjoy and thrive in a fast-paced environment Experience with Microsoft applications (Access, Outlook, Word, PowerPoint, Excel) and other web-based applications. Strong organizational and analytical skills. EDUCATION: Master's degree in public health, healthcare management or related field or related work experience preferred. Bachelor's degree in a related field required. EXPERIENCE: Minimum of 3 years' relevant experience with demonstrated competency in an academic medical center or similar environment. Demonstrated ability to work independently with a minimum amount of supervision. Demonstrated experience in project management. Demonstrated expertise in managing working relationships in a matrix structure. Solid knowledge of project management strategies and techniques and track record of successful project management. WORKING CONDITIONS: Hybrid work model. When in office normal working conditions; office setting. The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.