New

Director, Business Development Operations, MGB International

Mass General Brigham (Enterprise Services)
United States, Massachusetts, Somerville
399 Revolution Drive (Show on map)
Jan 21, 2026
The Opportunity: Mass General Brigham International (MGBI) represents a systemwide initiative to provide leading clinical care to patients, advisory services, and Transformational Partnerships to our customers from around the world. This exciting business initiative combines a broad set of existing capabilities with a new focus on integration. With a significant investment in this program, MGBI plans to enhance the patient and customer experience by developing and improving services for destination patients and driving broad-based business growth. Reporting to the Vice President of Business Development, the Director of Business Development Operations is responsible for developing and executing business development initiatives to drive organizational growth and expansion. The Director collaborates with executive leadership to support, assess, and capitalize on new market opportunities, partnerships, and service lines that align with the entity's mission and financial goals. The incumbent will lead efforts to position the organization as a market leader through innovation, competitive analysis, and downstream promotion. Mass General Brigham (MGB), a not-for-profit academic healthcare system established by Brigham and Women's Hospital (BWH) and Massachusetts General Hospital (MGH), provides a full continuum of care, encompassing two academic medical centers (AMCs), community and specialty hospitals, a managed care organization, a network of employed and affiliated physicians, community health centers, home care, home hospital, a health insurance plan, and other health-related entities. MGB is dedicated to advancing patient care, research, education, and community service through innovation, performance, and high reliability across all components of our delivery system and with our partners around the world. MGB has a strong international presence, delivering world-class care in Boston to thousands of international patients from 120+ countries and collaborating with premier international healthcare organizations in 40+ countries as a trusted advisor. MGB has a strong track record partnering with international governments and healthcare organizations to drive sustainable improvement and transformation of local healthcare delivery facilities and ecosystems. Principle Duties/Responsibilities: Responsible for overseeing and optimizing business development and sales operations, ensuring smooth workflows, and maximizing efficiency across sales teams. Develops and implements strategies that support the department's goals, providing insight, resources, and data analysis to enhance overall performance and revenue growth. Oversees the daily operations of the sales team, ensuring smooth processes and efficient resource allocation. Develops and implements sales strategies and tools that align with the hospital's objectives and improve overall business development and sales effectiveness Monitors and analyzes sales performance metrics, providing actionable insights and recommendations for continuous improvement. Collaborates with other departments, such as marketing and finance, to ensure alignment of sales goals and strategies with organizational priorities. Manages and supports the implementation of sales training programs to enhance team skills and knowledge. Coordinates the development and management of sales forecasts, budgets, and performance reports. Improves sales processes by identifying inefficiencies and recommending technology, software, or process improvements. Liaises with senior leadership to provide data-driven insights for decision-making and sales strategy refinement. Manages key relationships with hospital partners and external vendors to optimize product and service offerings. Qualifications: Bachelor's Degree required and Master's Degree preferred 5-7 years of experience in sales operations 3-5 years of experience of leadership or management within a healthcare or hospital environment 3-5 years required of proven experience in data analysis, sales strategy development, and team management Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.