Division Director, Primary Care

Job Title: Division Director, Primary Care

Hours: 40 hours per week; M-F

Location: Onsite 4 days per week at 260 Tremont St - Boston, MA 02116 (Biewend Building)

Reporting to the Executive Director of the Department of Medicine, the Division Director of Primary Care will serve as the operational head of our primary care practices at Tufts Medical Center. They will play an integral role for promoting primary care growth, increasing patient access, as well as achieving strategic initiatives set by the health system.

Job Overview

This position provides close support to a clinical subdivision and Chair/Chief in carrying out the annual business plan for assigned division and for the efficient management of all non-clinical aspects of the division. Manages the financial and administrative aspects of operations for hospital-based clinics to support the delivery of clinical services. Responsible for planning, organizing, staffing, controlling and evaluating the operations of assigned division.

About Tufts Medical Center

Tufts Medical Center is a world-renowned academic medical center that has been providing exceptional care across New England for over two centuries. Our clinicians are dedicated to delivering innovative, patient-centered care every day, from our primary care to our Level I Trauma Center to our leading heart transplant program and over 100 specialties and services. We are also the principal teaching hospital for Tufts University School of Medicine and a leading research institution that conducts game-changing medical and health policy research.

Job Description

Minimum Qualifications:

1. Bachelor's degree in Business Administration, Healthcare Administration, or a related field.

2. Five (5) years of progressive experience in operations, project management, and/or healthcare management. Experience should include managing multi-site or multi-specialty practice operations, including financial operations and analysis.

Preferred Qualifications:

1. Master's degree in Business Administration, Healthcare Administration, or related field.

2. Seven (7) years of progressive experience in operations, project management, and/or healthcare management. Experience should include managing multi-site or multi-specialty practice operations, including financial operations and analysis.

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Develops, recommends, and monitors the operating budget for effective variance reporting and corrective action to ensure conformity with the budget.

2. Maintains appropriate financial/statistical performance data and produces meaningful reports to monitor, evaluate, and improve financial and operational performance.

3. In conjunction with leadership, provides analytical support to respective division.

4. Provides strategic and business planning for the division, including, but not limited to, new physician recruitment plans and new programs/affiliation business plans.

5. Directs the efficient and accurate capture of charge entry, patient information, billing support, and co-pay collection procedures for the billing of all physician services as well as hospital charges in clinic.

6. Maintains collaborative team relationships among subordinates, and with peers and colleagues to foster the group's achievement of goals, and a positive work environment.

7. Develops and carries out cost containment strategies.

8. Develops and implements business plans for division to foster the achievement of established goals for market share, revenue, budget, and patient visits.

9. Fosters collaboration between physician practices and hospital business plans to support the achievement of common goals.

10. Develops, recommends and administers physician's financial incentive programs to foster continual improvements in meeting established goals.

11. Recommends and administers activities to carry out the marketing plans for assigned division.

12. Participates in hospital-wide committees and projects that are focused on the creation, maintenance, and expansion of key relationships.

13. Participates in professional activities and maintains affiliations to keep abreast of trends/changes, regulations, and legislation in the field of health care planning and network development.

14. Ensures the efficient utilization and development of personnel resources through programs for effective orientation, selection, staffing and scheduling, training, development, and morale.

15. In collaboration with Human Resources, hires, motivates and supervises staff.

16. Ensures the fair administration of human resources programs and policies to include employee counseling and discipline.

17. Ensures compliance with JCAHO standards and other relevant regulatory requirements.

18. Responsible for ensuring adequate information technology resources for efficient departmental operations, including hardware, software, networking, and telecommunications upgrades.

19. Works closely with divisional and departmental site Clinical Practice Supervisors to oversee daily operations of the outpatient clinical area.

20. Reviews Patient Satisfaction Reports and looks for trend and improvements.

21. Works closely with hospital and nursing leadership to communicate, operationalize and enhance workflows.

22. Works collaboratively with professional attitude to all levels of leadership, staff, and the community.

Physical Requirements:

1. Frequent standing, walking, and sitting within the clinic.

2. Ability to operate standard office equipment and use required software applications.

3. Ability to perform tasks involving physical activity, which may include occasional lifting and carrying of light objects.

Skills & Abilities:

1. Knowledge of a clinical operations, both in an inpatient and outpatient setting.

2. Knowledge of specialized applications software for medical record, patient scheduling, and billing.

3. Ability to interpret financial data and effectively manage revenues and expenses according to budget.

4. Management, leadership, and interpersonal skills adequate for the effective management of clinic operations.

Job Profile Summary

This role focuses on providing administrative and business support to the organization in order to achieve operational goals. In addition, this role focuses on performing the following Clinical Administration duties: Long-term strategic planning, determines strategic issues and opportunities that could affect practice success, prioritizes and tracks investments across practices, allocates resources and makes decisions regarding practice growth, and develops need to accomplish the practice's vision. A management role that supervises employees focusing on tactical, operational activities within a specified area, with the majority of time spent overseeing area of responsibility, planning, prioritizing and/or directing the responsibilities of employees. Goal achievement is typically accomplished through performance of direct and/or indirect reports. A role that manages experienced professionals who exercise latitude and independence in assignments. Responsibilities typically include: policy and strategy implementation for short-term results (1 year or less), problems faced are difficult to moderately complex, and influences others outside of own job area regarding policies, practices and procedures.

At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day.

The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.

Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth-one of the many ways we invest in you so you can thrive both at work and outside of it.

Pay Range: