Analyst, Operations

What You'll Do:

• Evaluates existing procedures and processes to make recommendations for improvement. Monitors reports to assess the impact of performance on key measures. Provides reports and/or analyses of internal performance metric for various projects as well as for individual performance against those metrics.

• Assists in the implementation and maintenance of systems or processes to include testing. May manage and relay the purpose, scope, and status of each implementation to management.

• Develops and maintains written procedures within departmental and organizational standards. May document and streamline automated procedures into end-user training material.

• Conducts workflow and process audits of staff and reference materials as needed. Works with staff and manager to research and document errors, progress, performance or other metrics to assess efficiency. Provides training for new employees and ongoing training as workflow efficiencies are revised.

• Generates data to prepare reports and maintain databases and/or requests reports on specific statistics in order to analyze trends. Maintains area reports. Quality check records affecting accuracy of reports by researching and testing processes and methods.

• Maintains close contact with management to provide updates on any issue/projects. Completes special projects and informs management of any trends or changes in statistical reports. May serve as liaison between the department and other internal/external groups.

To Qualify for This Position, You'll Need the Following:

• Required Education: Bachelor's degree.

• Degree Equivalency: 4-years of job-related work experience OR Associate's and 2 years job related work experience.

• Required Work Experience: 2-years of data analysis or related operations experience.

• Required Skills and Abilities:

  • Strong communication, project management and organizational skills.

  • Understanding of acceptable internal standards and methodologies.

  • Strong analysis skills.

  • Able to identify problems and recommend solutions.

  • Able to provide support in developing and implementing process improvements.

• Required Software and Tools: Microsoft Office

We Prefer That You Have the Following:

• Preferred Education: Bachelor's degree in Business, Healthcare or other job-related field.

• Preferred Work Experience: 2-years of healthcare or insurance data analysis experience.

• Preferred Software and Other Tools:

  • Microsoft Excel

  • DB2 skills

• Preferred Skills and Abilities:

  • Strong communication and organizational skills.

  • Strong data analytics and data visualization skills.

Our Comprehensive Benefits Package Includes the Following:

We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.

• Subsidized health plans, dental and vision coverage

• 401k retirement savings plan with company match

• Life Insurance

• Paid Time Off (PTO)

• On-site cafeterias and fitness centers in major locations

• Education Assistance

• Service Recognition

• National discounts to movies, theaters, zoos, theme parks and more

What We Can Do for You:

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

What To Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.