New

Account Specialist - Columbia, South Carolina

BlueCross BlueShield of South Carolina
life insurance, paid time off, 401(k)
United States, South Carolina, Columbia
Jan 27, 2026
Internal Reference Number: R1048186 Summary Provides support in the sale and implementation and maintenance of National Accounts. The ideal candidate is a proactive and detail-oriented professional who excels at working in a collaborative, fast paced environment. This individual will serve as a central point of contact for the dotR system (tracking channel for report/access requests) across multiple internal teams and external customers (Partner plans), ensuring clear communication, timely issue resolution, and smooth coordination of deliverables. They will be responsible for independently investigating and addressing operational or technical issues, escalating when necessary, and maintaining strong customer relationships through consistent follow through and professionalism. Description Location: This position is full-time (40-hours/week) Monday-Friday in a typical office environment. You will work an 8-hour shift scheduled during our normal business hours of 8:00AM-5:00PM. Hybrid work schedule available after 60-90 days. It may be necessary, given the business need to work occasional overtime. You may be required to travel between buildings. This role is located at 4101 Percival Road, Columbia, SC 29229. What You Will Do: Produces and distributes standard reports at varying frequencies on utilization, clinical, high dollar forecast/notifications, billing and purchased products to external parties. Facilitates additional ad hoc reporting requests as needed. Coordinates dotRs which address routine issues, including benefits, claims, membership, billing, and reporting, and stop loss, coordinating with the appropriate internal resource, whether that be a SME or the group's assigned Account Advocate, as directed by Account Executive or Client Relationship Manager. Coordinates system access (MHTK, Blue e-Bill, Blue DataConnect, etc.) for groups, brokers and Partner Plan Reps and facilitates copies of member ID cards as needed. Provide support as needed to the department To Qualify for This Position, You'll Need the Following: Required Education: Bachelor's Degree Equivalency: 4 years job related work experience or Associate's, and 2 years job related work experience Required Work Experience: 2 years-experience in marketing, sales, account management, or health benefits operations. Required Skills and Abilities: Good judgment skills. Effective customer service, organizational skills. Demonstrated verbal and written communication skills. Demonstrated proficiency in attention to details, spelling, punctuation, and grammar skills. Ability to handle confidential or sensitive information with discretion. We Prefer That You Have: Possess knowledge of claims, customer service or membership operations. Understands internal departmental functions and their impact on National Accounts, enabling effective internal communication to support the implementation and ongoing service of National Account clients. Demonstrate exceptional customer service, communication, problem solving skills, with strong process-oriented thinking and good analytical and reporting capability, Adept in project management and capable of handling multiple tasks simultaneously with flexibility and demonstrates commitment to delivering high quality work with minimal supervision Our Comprehensive Benefits Package Includes the Following: We offer our employees great benefits and rewards.You will be eligible to participate in the benefits the first of the month following 28 days of employment. Subsidized health plans, dental and vision coverage 401k retirement savings plan with company match Life Insurance Paid Time Off (PTO) On-site cafeterias and fitness centers in major locations Education Assistance Service Recognition National discounts to movies, theaters, zoos, theme parks and more What We Can Do for You: We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company. What To Expect Next: After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Equal Employment Opportunity Statement BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilitiesand protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations. We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company. If you need special assistance or an accommodation while seeking employment, please email mycareer.help@bcbssc.comor call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis. We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's moreinformation. Some states have required notifications. Here's more information.