Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Collections Analyst. Location: Greenville, SC. Position Overview:
- The Collections Analyst role is a key contributor to managing Accounts Receivable to client.
- The position is assigned to our most complex and valuable customers and is expected to not only achieve the desired outcomes with those customers, but to provide thought leadership to others throughout the enterprise on opportunities to make the process work better for all stakeholders and model success for less experienced team members.
- This role seeks interactions with various internal teams (customer service, sales, as examples) to streamline the invoice to cash process, benefiting customers and fellow employees equally.
- Analysts spend a considerable part of their time seeking, analyzing, and socializing data to understand situations from all sides.
- Working with the system as-is, while at the same time defining and generating ideas about how to improve processes is a key responsibility.
- Seen as the "go-to" person when issues arise this role can confidently and competently determine recommendations for next steps in nearly all situations.
- Works collaboratively with all levels of customer and internal employees to achieve desired outcomes and build relationships. The role works and prioritizes effort independently but in unison with department and corporate objectives.
Roles and Responsibilities:
- Monitors complicated or issue-prone accounts considered "strategic" or "at-risk" and assesses receivables condition to prioritize efforts to achieve objectives for those accounts.
- Performs account analysis to identify trends, problems, and root causes of ongoing issues and outlines solution plans to improve the situation for both client and the customer.
- Generates solution plans that guide and direct their own efforts as well as coordinating other resources within the A/R function to deliver the needed results for stakeholders.
- Initiates, organizes, and often leads team or cross-functional meetings designed to solve problems, improve processes, or deliver training.
- Negotiates within assigned scope of authority, individually or as part of a team, to resolve problems with favorable outcomes for client and the customer.
- Handles accounts with complex support needs, such as EDI-based transaction processing, international multi-currency accounts, or support of 1st party outsourced collections activities.
- Monitors the work of 3rd parties involved in the support of all client A/R functions - provides training and resolution support as needed.
- Responds to customer inquiries on accounts regarding billing discrepancies or payment disputes.
- Acts as a subject matter expert for IT and AR leadership: helps test, document, and train on systems supporting A/R including work defining requirements of new systems or processes needed to support function.
- May assist the supervisor/manager in hiring, scheduling, or directing team resources to meet objectives.
- May perform basic project management tasks.
Education & Experience:
- 5 or more years involved in a large (Several million or more in annual sales) Accounts Receivable function or similar, transaction-based accounting function.
- At least 2 - 4 years of commercial credit and collections experience, ideally within a large organization (Several million or more in annual sales).
- 4-year degree in accounting or business-related field preferred.
- Demonstrated ability to use MS Office Software (Word, Excel, PowerPoint, and Outlook) at an intermediate level.
- Demonstrated success in a goals-driven work environment.
- Experience compiling and maintaining procedures and policies based on various inputs, including customer contracts, corporate standards, department best practices, and external guidance, rules, and regulations.
- Experience in international transactions preferred includes the compliance, tax/duties, and multi-currency needs of these customers.
- Experience working with IT in support of AR (requirements gathering, testing, problem shooting) is preferred.
- Familiarity with a large-scale, enterprise accounting or CRM system (such as SAP or Oracle).
- Familiarity with Internet-based e-commerce and search/research tools (such as UPS, FedEx, Google, and/or Bing).
- Familiarity with various electronic transaction methods with customers, including EDI, web-based procurement portals (Ariba or custom web-based), and ACH/CTX.
- Ability to use basic office equipment: Fax, scan, copy, phone, and 10-key.
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans, or individuals with disabilities.
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Ampcus, Inc
Jan 29, 2026