Implementation Specialist

The Implementation Specialist is responsible for assisting customers in implementing, expanding, and upgrading the Quanum Enterprise Content Solutions (formerly known as ChartMaxx) system, including providing best-practice consultation to achieve customer's business objectives while striving to meet documented measures of success and return on investment criteria.

• Assists the customer in designing, testing and implementing the Enterprise Content Solutions.
• Assists customers with developing system test plans in preparation for go-live events.
• Provides both on-site and remote go-live event support.

Required Work Experience:

Minimum of 2 years of experience implementing and/or administering related hospital information systems

Preferred Work Experience:

Client facing account ownership experience.

Physical and Mental Requirements:

Must be willing to travel up to 25%

Knowledge:

• Ability to work with multiple customers simultaneously
• Ability to provide one-on-one consultative customer training
• Basic understanding of business process design principles, business process management tools and workflow automation design skills
• Ability to do process and business analysis

Skills:

Fluent in Microsoft Office applications, including Excel, Word, PowerPoint, Visio and Microsoft Project